While there was a bit of a mix up, i had the absolute best experience with Corina at the drop off counter! She was accommodating and went above and beyond to try and help me get what i needed in the time frame she had! Best experience at any pharmacy was with this wonderful woman!! I have never felt more seen as a person and a patient, she deserves the world ❤️!
Randee M
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December 10, 2025
Tim is fantastic pharmacist! Went in for a vaccine and I’m new to bc and Tim showed me a bunch of handy websites for newcomers to bc and was very informative, all staff here are fabulous but Tim is 10/10! Give him a raise! Thanks again !
olive gaboury
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December 15, 2017
To be fair, I’d say 2.5/5 but can’t split a star. This is the lineup you have to wait in whether you’re picking up a prescription or paying for alcohol swabs which for some strange reason are hidden behind the counter. Service is impersonal and slow. Workers never seem pleasant nor willing to help out. You get the feeling it’s a factory where pharmacists never look up from counting. Prescription filling fees are lower here than in other stores though so if you can stand the lack of service and long waits, get prescriptions here
Philippe Duprey
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October 13, 2023
If I did not have to use the Costco pharmacy, I would go elsewhere. They are typically too busy to pick up their phones, and the staff at the drop-off counter is consistently gruff, making it feel like a chore to get information. Long lines are the norm, and the wait times can be quite frustrating. On top of that, during my last visit, I wasn't sure if the attendant who helped me seemed sick and out of sorts, either that or she really did not like working there. I hope they can improve their service in the future.
Linley Tang
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September 21, 2023
Horrific Service, beyond rude Pharmacy assistants that will laugh in your face and Pharmacists that happily enable this attitude and have you walk out crying when you went in just asking for help with something simple.
I have been a Costco member for 8+ years and have usually gotten my prescriptions filled at Costco because you would think it is a company wide principal that they take care of their customers.. Time and time again this pharmacy misses the mark.
And only Courtenay Costco pharmacy, as I absolutely love my Costco Pharmacy back in my hometown
I will be taking my business elsewhere and HAPPILY pay more not to be talked down to and made to feel less than.
I think you need a refresh in staff and maybe your 2.6 stars will go up to 4. Do better as this is disgusting and unacceptable like many others have stated.
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588 Crown Isle Blvd, Courtenay, BC V9N 3P9, Canada
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While there was a bit of a mix up, i had the absolute best experience with Corina at the drop off counter! She was accommodating and went above and beyond to try and help me get what i needed in the time frame she had! Best experience at any pharmacy was with this wonderful woman!! I have never felt more seen as a person and a patient, she deserves the world ❤️!
Tim is fantastic pharmacist! Went in for a vaccine and I’m new to bc and Tim showed me a bunch of handy websites for newcomers to bc and was very informative, all staff here are fabulous but Tim is 10/10! Give him a raise! Thanks again !
To be fair, I’d say 2.5/5 but can’t split a star. This is the lineup you have to wait in whether you’re picking up a prescription or paying for alcohol swabs which for some strange reason are hidden behind the counter. Service is impersonal and slow. Workers never seem pleasant nor willing to help out. You get the feeling it’s a factory where pharmacists never look up from counting. Prescription filling fees are lower here than in other stores though so if you can stand the lack of service and long waits, get prescriptions here
If I did not have to use the Costco pharmacy, I would go elsewhere. They are typically too busy to pick up their phones, and the staff at the drop-off counter is consistently gruff, making it feel like a chore to get information. Long lines are the norm, and the wait times can be quite frustrating. On top of that, during my last visit, I wasn't sure if the attendant who helped me seemed sick and out of sorts, either that or she really did not like working there. I hope they can improve their service in the future.
Horrific Service, beyond rude Pharmacy assistants that will laugh in your face and Pharmacists that happily enable this attitude and have you walk out crying when you went in just asking for help with something simple. I have been a Costco member for 8+ years and have usually gotten my prescriptions filled at Costco because you would think it is a company wide principal that they take care of their customers.. Time and time again this pharmacy misses the mark. And only Courtenay Costco pharmacy, as I absolutely love my Costco Pharmacy back in my hometown I will be taking my business elsewhere and HAPPILY pay more not to be talked down to and made to feel less than. I think you need a refresh in staff and maybe your 2.6 stars will go up to 4. Do better as this is disgusting and unacceptable like many others have stated.