Just had the worst experience at this store. Purchasing our 4th pair of Vessi shoes. Attempted to return shoes after 15 minutes as they were too tight. I was ridiculed, scoffed at, then the clerk called the owner and they trashed me for trying to return a pair of shoes right in front of me. The shoes are pristine and the bottom of my reciept indicates a 2 week exchange period. Brutal customer service and failure to honor their own policy. I can assure you I will be telling people I suggest Vessi shoes to, should order online. Avoid this store like the plague.
Response: I expected no less of a response given how I was treated backed up by yourself on the phone. I was not unreasonable in any way and even told her to not worry about it and have a good day when I left the store during your chat with her. Your customer service is not poor it is fully absent. Your timeline and information concerning the particulars of what happened is not accurate. I have contacted both Vessi and BBB to report the issue and will ensure I share my experience with the community.
Allisyn Wodham
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September 19, 2024
This is the most beautiful store in town where you can get unique and fashionable options! The staff are extremely helpful and fun with finding just what I need every time I come!
Sarah D.
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October 22, 2024
Great selection, super trendy and high quality!
Clio Nelson
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September 18, 2024
No return policy.
Heather Willms
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April 20, 2023
Great service! Great selection! A must stop on 5th Ave.
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218 5th St, Courtenay, BC V9N 1J6, Canada
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Just had the worst experience at this store. Purchasing our 4th pair of Vessi shoes. Attempted to return shoes after 15 minutes as they were too tight. I was ridiculed, scoffed at, then the clerk called the owner and they trashed me for trying to return a pair of shoes right in front of me. The shoes are pristine and the bottom of my reciept indicates a 2 week exchange period. Brutal customer service and failure to honor their own policy. I can assure you I will be telling people I suggest Vessi shoes to, should order online. Avoid this store like the plague. Response: I expected no less of a response given how I was treated backed up by yourself on the phone. I was not unreasonable in any way and even told her to not worry about it and have a good day when I left the store during your chat with her. Your customer service is not poor it is fully absent. Your timeline and information concerning the particulars of what happened is not accurate. I have contacted both Vessi and BBB to report the issue and will ensure I share my experience with the community.
This is the most beautiful store in town where you can get unique and fashionable options! The staff are extremely helpful and fun with finding just what I need every time I come!
Great selection, super trendy and high quality!
No return policy.
Great service! Great selection! A must stop on 5th Ave.