Failed transaction and still charged....
I visit Comox pretty often and have many friends there.
I was in Comox this summer 2024 and I attended the independent Grocer on July 30th, 2024. I asked to have $100.00 cashback provided with my purchase.
My debit card was declined. I decided to pay with my credit card for my purchase and did not receive any cash back.
Upon looking at my bank statement I discovered that I had been charged for the $100.00 cashback and also the purchase I made.
Since I noticed the money was taken from my account I have sent several emails and made phone calls to the cash register manager and the owner of Independent Grocer.
It is a long and complicated process. It's been over six weeks now and they have not reimbursed me.
The service they gave to me, as a customer was unprofessional. I definitely will not return to this store and do not recommend Hugh's your Independent Grocer Comox.
Kitten's World
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June 10, 2024
This is one of the very nicest places to go grocery shopping. They have very helpful staff. It's always good experience for me.
Fiona Parsons
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April 24, 2024
It is a great little grocery store, good to see they have 50% off stickers. Staff are nice and friendly.
Philippe Duprey
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March 13, 2023
Prices are higher than expected on some of their fresh food items and the quality is not that great. The chicken balls were tough and chewy and it costs more than buying it already warm at a local restaurant. We will certainly be more careful purchasing from here again.
CR Prodigy
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July 03, 2024
Has a good collection of products. Good place to work as well. Prices are a bit on the higher side though
Our Address
215C Port Augusta St, Comox, BC V9M 3M9, Canada
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Failed transaction and still charged.... I visit Comox pretty often and have many friends there. I was in Comox this summer 2024 and I attended the independent Grocer on July 30th, 2024. I asked to have $100.00 cashback provided with my purchase. My debit card was declined. I decided to pay with my credit card for my purchase and did not receive any cash back. Upon looking at my bank statement I discovered that I had been charged for the $100.00 cashback and also the purchase I made. Since I noticed the money was taken from my account I have sent several emails and made phone calls to the cash register manager and the owner of Independent Grocer. It is a long and complicated process. It's been over six weeks now and they have not reimbursed me. The service they gave to me, as a customer was unprofessional. I definitely will not return to this store and do not recommend Hugh's your Independent Grocer Comox.
This is one of the very nicest places to go grocery shopping. They have very helpful staff. It's always good experience for me.
It is a great little grocery store, good to see they have 50% off stickers. Staff are nice and friendly.
Prices are higher than expected on some of their fresh food items and the quality is not that great. The chicken balls were tough and chewy and it costs more than buying it already warm at a local restaurant. We will certainly be more careful purchasing from here again.
Has a good collection of products. Good place to work as well. Prices are a bit on the higher side though