Just had a horrible experience with the rudest pharmacist and staff, both continuously cutting me off and not understand what I was saying to begin with. I’m a person on disability living with financial difficulties, made worse by the housing crisis. I have severe allergy-induced asthma for which I either need to suffer through and use my emergency inhaler up to 6 times a day (or more if it gets really bad), but this can be avoided if I get a special inhaler I take once a day that settles my lungs. I have moved to BC in the past couple years from Ontario, where with provincial benefits it used to be completely covered. Now, despite being chronically ill and with no income except disability payments, struggling with rent and groceries, this inhaler costs almost $200. It comes with 30 inhales so I need once a month. This is not always a cost I can afford. I have had to get several emergency refills, while still paying!!!, because my family doctor is so hard to get a hold of, and it is next to impossible to get into a walk-in clinic for a refill. I called my doctors office today as I have been out of this life saving inhaler for a few weeks now- not asking for a refill because of the reasons I mentioned above. I have actively been working with my family doctor for the past little while to get approved for a special exception which is an exemption of payment. I have been checking with his office but it has not gone through yet. I asked his secretary if she could pass along the message for a refill to this specific pharmacy. I called immediately after to inquire if their policy on refilling prescriptions without a doctors request had changed, because I was TOLD it might have. It was a simple question. I tried explained my entire situation to the staff who cut me off and essentially mansplained my own situation to me, telling me I need to contact my doctor before calling. I obviously took that as a “no our policies have not changed, you heard wrong.” She transferred to me to the pharmacist before I could protest and the pharmacist just did the same thing, except with even more malice in her voice and word choices. They both accused me of “waiting this long” and “not seeing the doctor in the last 6 months” which makes zero sense. I told them I had “waited this long” which around a month or so to try and get a refill to the point where I am now desperate BECAUSE of the reasons I mentioned. It is expensive and I cannot always afford it. Because of this I suffer through asthma until I have enough to pay for it. They did not give me the time of day and treated me like a nuisance, trying to get a refill of opioids or something without a doctor. The accusatory nature of everything that was said was horrible, all I wanted to know was if they could help me sooner as I didn’t know when my prescription would go through. Terribly rude people with zero compassion for a fellow human being.
Valerie Beaton
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December 21, 2021
Never had a problem until I had a problem with my medication. When I suggested to the pharmacist that there might be something wrong with my medication recently purchased she immediately went into a spiel about how well they are tested. No concern for my well-being. No thought that it may be the new puffer was not delivering the medication. No thought for human error. She was like a broken record even though I explained that as soon as I started taking it I began having breathing difficulties and when I used my old puffer which had a few puffs left in it I felt better, then when I went back to the new puffer I had breathing difficulties again. Very poor customer service! She should be required to take some customer service education. She didn’t even ask to see the container. All she had was the same comment no matter what I said. There could not be anything wrong with the medication.I felt that I was treated like a liar. I was forced to buy a new prescription. I’m going took go somewhere else for my prescriptions after that disrespectful treatment . And I’m going to tell my story to all my acquaintances.
Janelle Francoeur
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August 31, 2021
Terrible customer service. Long waits even when there’s no line. Often stand at the counter for quite awhile and no one says hi or looks up or be right with you or anything they just ignore you. Super rude and short when you do get to talk to someone. Last straw for me was when they wouldn’t give me the name of the prescription my dr sent over so I could talk it over with my therapist before having it prepared. I switched over to shoppers where the staff were so friendly and prompt even when I had to call them back again to contact superstore because they didn’t send the rest of my prescriptions on file over and wouldn’t when I called them. Shoppers also said the girl who answered when they called was incredibly rude to her on the phone. So glad I won’t have to deal with them anymore.
Solitaire Canadian
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June 30, 2022
Super bad customer service, the pharmacist was supper rude when asking him about medications, like I was wasting his time, same with the two ladies helping there, they were super cranky and rude. They let you waiting for a long time on line even though there is no body else waiting.
Sara Flower Thomas
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February 10, 2023
That pharmacist that was taking percriptions was the rudest person I have had the pleasure to experience. Not only does she not have communication skills she definitely does not have any sort of people skills.
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Just had a horrible experience with the rudest pharmacist and staff, both continuously cutting me off and not understand what I was saying to begin with. I’m a person on disability living with financial difficulties, made worse by the housing crisis. I have severe allergy-induced asthma for which I either need to suffer through and use my emergency inhaler up to 6 times a day (or more if it gets really bad), but this can be avoided if I get a special inhaler I take once a day that settles my lungs. I have moved to BC in the past couple years from Ontario, where with provincial benefits it used to be completely covered. Now, despite being chronically ill and with no income except disability payments, struggling with rent and groceries, this inhaler costs almost $200. It comes with 30 inhales so I need once a month. This is not always a cost I can afford. I have had to get several emergency refills, while still paying!!!, because my family doctor is so hard to get a hold of, and it is next to impossible to get into a walk-in clinic for a refill. I called my doctors office today as I have been out of this life saving inhaler for a few weeks now- not asking for a refill because of the reasons I mentioned above. I have actively been working with my family doctor for the past little while to get approved for a special exception which is an exemption of payment. I have been checking with his office but it has not gone through yet. I asked his secretary if she could pass along the message for a refill to this specific pharmacy. I called immediately after to inquire if their policy on refilling prescriptions without a doctors request had changed, because I was TOLD it might have. It was a simple question. I tried explained my entire situation to the staff who cut me off and essentially mansplained my own situation to me, telling me I need to contact my doctor before calling. I obviously took that as a “no our policies have not changed, you heard wrong.” She transferred to me to the pharmacist before I could protest and the pharmacist just did the same thing, except with even more malice in her voice and word choices. They both accused me of “waiting this long” and “not seeing the doctor in the last 6 months” which makes zero sense. I told them I had “waited this long” which around a month or so to try and get a refill to the point where I am now desperate BECAUSE of the reasons I mentioned. It is expensive and I cannot always afford it. Because of this I suffer through asthma until I have enough to pay for it. They did not give me the time of day and treated me like a nuisance, trying to get a refill of opioids or something without a doctor. The accusatory nature of everything that was said was horrible, all I wanted to know was if they could help me sooner as I didn’t know when my prescription would go through. Terribly rude people with zero compassion for a fellow human being.
Never had a problem until I had a problem with my medication. When I suggested to the pharmacist that there might be something wrong with my medication recently purchased she immediately went into a spiel about how well they are tested. No concern for my well-being. No thought that it may be the new puffer was not delivering the medication. No thought for human error. She was like a broken record even though I explained that as soon as I started taking it I began having breathing difficulties and when I used my old puffer which had a few puffs left in it I felt better, then when I went back to the new puffer I had breathing difficulties again. Very poor customer service! She should be required to take some customer service education. She didn’t even ask to see the container. All she had was the same comment no matter what I said. There could not be anything wrong with the medication.I felt that I was treated like a liar. I was forced to buy a new prescription. I’m going took go somewhere else for my prescriptions after that disrespectful treatment . And I’m going to tell my story to all my acquaintances.
Terrible customer service. Long waits even when there’s no line. Often stand at the counter for quite awhile and no one says hi or looks up or be right with you or anything they just ignore you. Super rude and short when you do get to talk to someone. Last straw for me was when they wouldn’t give me the name of the prescription my dr sent over so I could talk it over with my therapist before having it prepared. I switched over to shoppers where the staff were so friendly and prompt even when I had to call them back again to contact superstore because they didn’t send the rest of my prescriptions on file over and wouldn’t when I called them. Shoppers also said the girl who answered when they called was incredibly rude to her on the phone. So glad I won’t have to deal with them anymore.
Super bad customer service, the pharmacist was supper rude when asking him about medications, like I was wasting his time, same with the two ladies helping there, they were super cranky and rude. They let you waiting for a long time on line even though there is no body else waiting.
That pharmacist that was taking percriptions was the rudest person I have had the pleasure to experience. Not only does she not have communication skills she definitely does not have any sort of people skills.