I have never been moved to write a review such as this in my 80 yrs. But I am motivated by the review submitted recently by the customer witnessing a staff member verbally abusing a customer. The 'young lady" who seems to be running the cash registers has some major issues...........She has been very abusive to me, yells at me and talks to me as if I have a mental problem, can't civilly answer a simple query (eg. I was asking how my points were being applied .....not complicated question, plus I am always polite and soft spoken..............I can't begin to tell you how verbally beaten I felt, when I finally got my shopping paid for and was out of there. This is not the first time........in the past year, I've gone in, to shop the flyer sales, approx a half dozen times or more and each time , this same person "helped" (NOT) and each time has escalated her abusive verbage. I'm a senior, visibly handicapped (carry a cane). I could write more, but will leave it at that. I doubt if I can bring myself to shop there again, regardless of how good the flyer sales are. (plus I have a lot of "reward point banked there) I was shaken to the core (this was Sun. Oct. 6th). This 'young lady' has been working there for a very long time. Are you not aware of her problems, which are escalating? P.S. I had to click one star in order to post this......otherwise, "not stars"
Linda MacMullen
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June 20, 2024
I went to get dressing for a wound. As I walked to pay I heard an employee yelling at a lady customer and then yelled at her to get out and never come back. I was so sorry for the lady being yelled at. It really distressed my service dog in training and she laid down rather than sitting at my side.. I won’t be going back any time soon.
Lucia Lowry
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October 30, 2023
The pharmacy staff has changed and we are devastated at the rudeness, mistakes on our prescriptions and unwillingness to answer questions. The previous pharmacists were lovely, helpful and always smiling. Today my husband called in asking about the Covid booster and whether it was the new version. The very rude Chinese pharmacist gave a weird answer and when my husband asked her again but in a different way, she actually snapped at him and said she didn’t have time for questions and that she explained it once already. We agreed right then and there that we’d be leaving as customers……considering the awkwardness of the location it was only the friendly and helpful previous staff who kept us going there.
david wood
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July 14, 2023
Sadly good & great pharmacists move around companies too much, I moved from Superstore pharmacy to rexall due directly to the very pleasant and respectful pharmacist at rexall a year ago, I am now back at superstore pharmacy due to the current very bad pharmacist, who has no business in her job and has no respect for customers. I would have similar good reviews as others on this site except for this bad pharmacist.
Wen Xuan Zhao
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April 29, 2024
Great store! The staff is very nice and patient with my prescriptions
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1604 Cliffe Ave, Courtenay, BC V9N 2K4, Canada
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I have never been moved to write a review such as this in my 80 yrs. But I am motivated by the review submitted recently by the customer witnessing a staff member verbally abusing a customer. The 'young lady" who seems to be running the cash registers has some major issues...........She has been very abusive to me, yells at me and talks to me as if I have a mental problem, can't civilly answer a simple query (eg. I was asking how my points were being applied .....not complicated question, plus I am always polite and soft spoken..............I can't begin to tell you how verbally beaten I felt, when I finally got my shopping paid for and was out of there. This is not the first time........in the past year, I've gone in, to shop the flyer sales, approx a half dozen times or more and each time , this same person "helped" (NOT) and each time has escalated her abusive verbage. I'm a senior, visibly handicapped (carry a cane). I could write more, but will leave it at that. I doubt if I can bring myself to shop there again, regardless of how good the flyer sales are. (plus I have a lot of "reward point banked there) I was shaken to the core (this was Sun. Oct. 6th). This 'young lady' has been working there for a very long time. Are you not aware of her problems, which are escalating? P.S. I had to click one star in order to post this......otherwise, "not stars"
I went to get dressing for a wound. As I walked to pay I heard an employee yelling at a lady customer and then yelled at her to get out and never come back. I was so sorry for the lady being yelled at. It really distressed my service dog in training and she laid down rather than sitting at my side.. I won’t be going back any time soon.
The pharmacy staff has changed and we are devastated at the rudeness, mistakes on our prescriptions and unwillingness to answer questions. The previous pharmacists were lovely, helpful and always smiling. Today my husband called in asking about the Covid booster and whether it was the new version. The very rude Chinese pharmacist gave a weird answer and when my husband asked her again but in a different way, she actually snapped at him and said she didn’t have time for questions and that she explained it once already. We agreed right then and there that we’d be leaving as customers……considering the awkwardness of the location it was only the friendly and helpful previous staff who kept us going there.
Sadly good & great pharmacists move around companies too much, I moved from Superstore pharmacy to rexall due directly to the very pleasant and respectful pharmacist at rexall a year ago, I am now back at superstore pharmacy due to the current very bad pharmacist, who has no business in her job and has no respect for customers. I would have similar good reviews as others on this site except for this bad pharmacist.
Great store! The staff is very nice and patient with my prescriptions