Really frustrating experience. Got business cards that take 5-7 days. After 3 weeks I called, none of the staff knew what to do or how to help. A month later I called, they said they would cancel the order and resend it and I’d get a confirmation email right away. A week and a half later, I call again and they say they never have been in production cause the card doesn’t line up with the border. So they never had plans to print them. And they never had plans to tell me that, so I would have been calling and calling for months. No one emailed to let me know there was a problem. Then after asking for a refund, I had to go into the store itself to get the refund even though it was an online order. When I went to the store, literally no one knew how to help or what to do. Manager was busy dealing with other frustrated customers so clearly this is a pattern. He keep helping others before me. This place is a mess. Don’t bother! Even the staff admitted that no one knows what they’re doing.
Ron Nand
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October 21, 2024
Just a garbage place to go, staff have no clue what they are doing in any department. Customers standing around waiting to be helped, don’t even try and send out a package through them they will get the address’s wrong then won’t give you back a refund for having to make another package label “ you have to get a refund from fedex , not us “. A staff even had the nerve to say “what do you want ?”
Instead of “ how May I help you? “ etc… how rude is that? where is the management for this place? Where is corporate to come in and fix this horrible garbage of a store they have? What a useless waste of peoples time. Shame on you staples.
From a disgusted FORMER customer.
Even the owner feedback on these reviews are generic and full of bs , clearly you see you have issues at your store. Fix them.
Sandi Stark
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November 28, 2024
Terribly rude staff that treated my young daughter horribly when it came to her attempting to ship a cell phone with a Rogers shipping label for Purolator. All Rogers phones are shipped through Purolator. Not impressed and would like to management to reach me as its impossible to get anyone on the phone.
Janice Smith
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November 08, 2024
No matter how many competent employee's are doing their best; when there is a manager that is like a deadly virus, the virus will spread to whom they come into contact with. The manager hates her job, this is very apparent. We visit this location once a week. No longer though, we will take our business elsewhere because we don't need that negativity.
Debby O'Bryan
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August 09, 2024
Terrible rudeness from the bored and yet “you’re an inconvenience “ female sales person today at the print desk. I was just making conversation. I get that being friendly or offering anything remotely considered as “service” these days is rare but if you hate your job that much - work somewhere else!!!!
Oh and don’t bother trying to call the customer service line. No one answers. Too busy chatting amongst themselves in the store. I’ll go elsewhere. It seems to be what Staples wants!
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Really frustrating experience. Got business cards that take 5-7 days. After 3 weeks I called, none of the staff knew what to do or how to help. A month later I called, they said they would cancel the order and resend it and I’d get a confirmation email right away. A week and a half later, I call again and they say they never have been in production cause the card doesn’t line up with the border. So they never had plans to print them. And they never had plans to tell me that, so I would have been calling and calling for months. No one emailed to let me know there was a problem. Then after asking for a refund, I had to go into the store itself to get the refund even though it was an online order. When I went to the store, literally no one knew how to help or what to do. Manager was busy dealing with other frustrated customers so clearly this is a pattern. He keep helping others before me. This place is a mess. Don’t bother! Even the staff admitted that no one knows what they’re doing.
Just a garbage place to go, staff have no clue what they are doing in any department. Customers standing around waiting to be helped, don’t even try and send out a package through them they will get the address’s wrong then won’t give you back a refund for having to make another package label “ you have to get a refund from fedex , not us “. A staff even had the nerve to say “what do you want ?” Instead of “ how May I help you? “ etc… how rude is that? where is the management for this place? Where is corporate to come in and fix this horrible garbage of a store they have? What a useless waste of peoples time. Shame on you staples. From a disgusted FORMER customer. Even the owner feedback on these reviews are generic and full of bs , clearly you see you have issues at your store. Fix them.
Terribly rude staff that treated my young daughter horribly when it came to her attempting to ship a cell phone with a Rogers shipping label for Purolator. All Rogers phones are shipped through Purolator. Not impressed and would like to management to reach me as its impossible to get anyone on the phone.
No matter how many competent employee's are doing their best; when there is a manager that is like a deadly virus, the virus will spread to whom they come into contact with. The manager hates her job, this is very apparent. We visit this location once a week. No longer though, we will take our business elsewhere because we don't need that negativity.
Terrible rudeness from the bored and yet “you’re an inconvenience “ female sales person today at the print desk. I was just making conversation. I get that being friendly or offering anything remotely considered as “service” these days is rare but if you hate your job that much - work somewhere else!!!! Oh and don’t bother trying to call the customer service line. No one answers. Too busy chatting amongst themselves in the store. I’ll go elsewhere. It seems to be what Staples wants!