I want to start by saying that I have been a loyal customer of this company for many years, and I have never experienced anything like this in my ENTIRE life. My recent visit to the office to renew my insurance was a complete nightmare.
Mayah, the employee who attended to me once she “greeted” me in the waiting room made me feel so uncomfortable and uneasy throughout the entire interaction. Her behavior was utterly unprofessional, and I felt like I was being subjected to a constant stream of suggestive innuendos and blatant sexual harassment. I was unable to even focus on the task at hand due to her disconcerting actions.
What Mayah did to me has left me feeling deeply disturbed and shaken. I have never experienced anything like this before, and it has even left me with symptoms of PTSD andI’m still trying to recover from the emotional distress she put me through during my visit.
The worst part about this is that the (manager?) coworker I spoke to seem to be completely oblivious to the situation. When I tried to report Mayahs behaviorthey dismissed my concerns and told me that I must have misunderstood her actions. This is not only shocking but also extremely disturbing since it only exacerbates the trauma that I am going through.
I do not want anyone else to have to endure what I went through with her. She is a danger to both customers, and she needs to be immediately removed from her customer facing position. Her harassment has caused me severe emotional distress, and I urge the company to take this matter seriously and take appropriate action.
Unfortuantely my experience with Mayah was absolutely appalling. Her harassment was so severe that it has left me with PTSD, and I will not return until she is held accountable for her actions. The company needs to take a firm stance against this type of behaviour and ensure that their customers and feel safe and supported.
Alien
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October 11, 2025
Don't got to this insurance company unless you want to feel stupid. Customer service is the worst I have ever experienced. She was more interested in starting an argument instead of help inform about insurance. Very rude!
Dibs !
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April 09, 2025
Great customer service. I didn't end up buying insurance because I didn't have the right papers with me. But the front desk worker was nice enough to give me advice and point me to a store that could help me after 5pm.
Debbie
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October 30, 2024
Used roadside service for a dead battery today. What a great surprise to see a young woman pull up to help!! Excellent service! Shay (hope I spelt her name correctly) was quick and thorough and had us smiling the whole time! Made our day, thanks, Shay! You rock, and may more women get interested in all aspects of auto mechanics, etc. be
cause of you! More power to you!!
KC MacDonald
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June 03, 2025
After receiving a new credit card, I updated my BCAA membership account. Apparently you need to update each individual BCAA account, car , home and membership. Very disappointed to be charged a 25$ late fee and while the agent who eventually helped me was sympathetic, they would not reverse the fee. This policy of individual updates seems archaic in the 2025 as well as perhaps sharing this policy with customers would be helpful
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1599 Cliffe Ave Unit 17, Courtenay, BC V9N 2K6, Canada
Claim Listing: BCAA
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I want to start by saying that I have been a loyal customer of this company for many years, and I have never experienced anything like this in my ENTIRE life. My recent visit to the office to renew my insurance was a complete nightmare. Mayah, the employee who attended to me once she “greeted” me in the waiting room made me feel so uncomfortable and uneasy throughout the entire interaction. Her behavior was utterly unprofessional, and I felt like I was being subjected to a constant stream of suggestive innuendos and blatant sexual harassment. I was unable to even focus on the task at hand due to her disconcerting actions. What Mayah did to me has left me feeling deeply disturbed and shaken. I have never experienced anything like this before, and it has even left me with symptoms of PTSD andI’m still trying to recover from the emotional distress she put me through during my visit. The worst part about this is that the (manager?) coworker I spoke to seem to be completely oblivious to the situation. When I tried to report Mayahs behaviorthey dismissed my concerns and told me that I must have misunderstood her actions. This is not only shocking but also extremely disturbing since it only exacerbates the trauma that I am going through. I do not want anyone else to have to endure what I went through with her. She is a danger to both customers, and she needs to be immediately removed from her customer facing position. Her harassment has caused me severe emotional distress, and I urge the company to take this matter seriously and take appropriate action. Unfortuantely my experience with Mayah was absolutely appalling. Her harassment was so severe that it has left me with PTSD, and I will not return until she is held accountable for her actions. The company needs to take a firm stance against this type of behaviour and ensure that their customers and feel safe and supported.
Don't got to this insurance company unless you want to feel stupid. Customer service is the worst I have ever experienced. She was more interested in starting an argument instead of help inform about insurance. Very rude!
Great customer service. I didn't end up buying insurance because I didn't have the right papers with me. But the front desk worker was nice enough to give me advice and point me to a store that could help me after 5pm.
Used roadside service for a dead battery today. What a great surprise to see a young woman pull up to help!! Excellent service! Shay (hope I spelt her name correctly) was quick and thorough and had us smiling the whole time! Made our day, thanks, Shay! You rock, and may more women get interested in all aspects of auto mechanics, etc. be cause of you! More power to you!!
After receiving a new credit card, I updated my BCAA membership account. Apparently you need to update each individual BCAA account, car , home and membership. Very disappointed to be charged a 25$ late fee and while the agent who eventually helped me was sympathetic, they would not reverse the fee. This policy of individual updates seems archaic in the 2025 as well as perhaps sharing this policy with customers would be helpful