I am extremely disappointed with the tax filing service I received. They initially filed my taxes incorrectly and informed me that I owed around $150 to the CRA. However, when I double-checked and filed the taxes myself, it turned out that I was actually eligible to receive over $5,000 in refunds. This huge difference shows a serious lack of accuracy and attention to detail.
On top of that, they quoted $420 for consultation and filing taxes in common-law status, which is extremely expensive considering the incorrect service that was provided. Charging such a high fee while making significant mistakes is unacceptable.
Overall, the experience was frustrating and disappointing. I expected professional and reliable service, but unfortunately that was not the case. I would not recommend this service to others based on my experience.
Reo Morlan
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March 28, 2025
Jan agreed to help us by writing a letter to the CRA on our behalf while we were dealing with a complicated audit. Months passed by and with no action, Jan and her team continued to assure us they were “working on our behalf “. Finally we were told the letter had been sent and we were relieved knowing the process of dealing with the issue had begun. About a month later we received a call from the CRA and they informed us they had not received any letter. Once confronted with this they said they must have mixed something up and they would be sending it ASAP. Again months passed by, they wouldn’t return our calls and Jan cut off contact with us completely. They continuously told us they were “working on it” but in reality they hadn’t done anything..( meanwhile interest has been accruing the entire time) we finally made the decision to write our own letter and had to give up any hope Ashcroft was going to do anything they said they were going to do. The whole ordeal lasted almost a year. Incredibly frustrating to say the least. They lied to us, I’m still in shock from the blatant lack of professionalism
If you were sorry or believed the letter was somehow lost you had every opportunity to communicate that to us. Instead you chose to say nothing. Every single time I reached out to try and contact you your staff would cover for you and say you were currently unavailable ( must have been a dozen times)
You never called me back. You and your staff did lie to us, you mislead us knowing we were heavily stressed. I’m done dwelling about this now, I just wanted to get on here and call you out because it’s the only thing I can do
Fish Assassin
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April 29, 2025
My family has been using the services here for years now, when other companies found the preparation of our taxes to difficult and timely for their teams. Those places for some reasons have more positive reviews. Why??? I just don’t understand. So I felt I needed to leave a 5*, as everything has been 5*’s
Best I’ve found in the Comox Valley, and came highly recommended to me.
Alexander Gardiner
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July 11, 2024
Our first impression of Ashcroft and Associates was positive, however this changed once we received our returns. Our initial meeting with Jan went well. We asked questions, explained our personal and business situations, and Jan made us feel comfortable that she would be able to handle our tax returns.
Our confidence declined once we received our returns for review. Jan’s husband Alan prepared our returns. Jan had never mentioned to us that someone else would be preparing our returns when we met with her. We understand that others work in the office however it would have been nice if it was communicated to us in advance that someone other than Jan would be working on our returns.
There was a glaring error on our returns so we arranged a time with Alan to discuss this and other questions we had with our returns. When we asked Alan about how he calculated our medical expenses, we were perturbed by his response. He said he was very busy because it was tax time, he was confused by the benefit provider statements, and he didn’t have time to dig deeper into what amount to put on our claims. Had we just signed off on what he sent us, we would have submitted a false claim, resulting in a substantial overpayment to us. The amount that he included on our claim was nowhere in line with any of our prior year returns and would have raised a red flag if we had submitted what he prepared. This was concerning to us and we didn’t understand why he didn’t just reach out to us if he had questions. We ended up having to calculate the medical expense portion of our returns ourselves and provided him with the information to include on the return. We didn’t understand why we had to calculate this section of the return ourselves (something that is a pretty standard tax claim), and it was something we were paying Ashcroft and Associates to do in the first place. In our meeting with Jan we had also requested that they prepare and submit our GST return. Not a problem is what we were told, however it was not done initially and we had to call back to be walked through the process of submitting the return ourselves.
A couple of weeks after our returns were completed, we were shocked when we went to our mailbox and found an opened envelope containing hard copies of our tax returns. We were upset and concerned that our returns were sent to us this way, and that our personal information was exposed.
At this point we felt that we needed to follow up with Jan directly and let her know about our experience. We spoke with Jan and explained our concerns…from the errors in our returns to the method in which we received paper copies through the mail (we even sent her pictures of how the envelope was delivered). We relayed our disappointment in how our returns were handled and explained that we were not 100% confident that they were accurate given everything that had gone on. Jan was surprised and sounded concerned herself with what had happened. She seemed empathetic and offered to review our returns to ensure that there were no discrepancies, and said she would get back to us in a couple of days. That was on May 17…it is now June 10 and we have yet to hear back from her. We have followed up with her at least 3 times however each time we were told she was “in meetings” and would get back to us…we never received a call back. Her assistant called us on June 4 to say Jan would be sending us an email. Again, we have not received anything from Jan or anyone in her office. We have also sent an email to Jan requesting a status update on our returns. Once again, no response.
We feel we have no choice but to write this review and let others know about our negative experience with Ashcroft and Associates. We have been more than fair and patient with them, and we don’t feel that they have shown us the same respect or delivered on their promises. We have found them to be unprofessional, incompetent, and unresponsive. We would absolutely NOT recommend using them.
Kate Quinlan
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December 10, 2023
We’ve been working with Jan Ashcroft and her team since moving to Campbell River 3 years ago. They are so professional and competent. They also truly care and reply to emails very promptly. We will continue to support Jan and her team for our tax needs and I’d strongly encourage others to do the same!
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501 4th St #206, Courtenay, BC V9N 1H3, Canada
Claim Listing: Ashcroft & Associates
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I am extremely disappointed with the tax filing service I received. They initially filed my taxes incorrectly and informed me that I owed around $150 to the CRA. However, when I double-checked and filed the taxes myself, it turned out that I was actually eligible to receive over $5,000 in refunds. This huge difference shows a serious lack of accuracy and attention to detail. On top of that, they quoted $420 for consultation and filing taxes in common-law status, which is extremely expensive considering the incorrect service that was provided. Charging such a high fee while making significant mistakes is unacceptable. Overall, the experience was frustrating and disappointing. I expected professional and reliable service, but unfortunately that was not the case. I would not recommend this service to others based on my experience.
Jan agreed to help us by writing a letter to the CRA on our behalf while we were dealing with a complicated audit. Months passed by and with no action, Jan and her team continued to assure us they were “working on our behalf “. Finally we were told the letter had been sent and we were relieved knowing the process of dealing with the issue had begun. About a month later we received a call from the CRA and they informed us they had not received any letter. Once confronted with this they said they must have mixed something up and they would be sending it ASAP. Again months passed by, they wouldn’t return our calls and Jan cut off contact with us completely. They continuously told us they were “working on it” but in reality they hadn’t done anything..( meanwhile interest has been accruing the entire time) we finally made the decision to write our own letter and had to give up any hope Ashcroft was going to do anything they said they were going to do. The whole ordeal lasted almost a year. Incredibly frustrating to say the least. They lied to us, I’m still in shock from the blatant lack of professionalism If you were sorry or believed the letter was somehow lost you had every opportunity to communicate that to us. Instead you chose to say nothing. Every single time I reached out to try and contact you your staff would cover for you and say you were currently unavailable ( must have been a dozen times) You never called me back. You and your staff did lie to us, you mislead us knowing we were heavily stressed. I’m done dwelling about this now, I just wanted to get on here and call you out because it’s the only thing I can do
My family has been using the services here for years now, when other companies found the preparation of our taxes to difficult and timely for their teams. Those places for some reasons have more positive reviews. Why??? I just don’t understand. So I felt I needed to leave a 5*, as everything has been 5*’s Best I’ve found in the Comox Valley, and came highly recommended to me.
Our first impression of Ashcroft and Associates was positive, however this changed once we received our returns. Our initial meeting with Jan went well. We asked questions, explained our personal and business situations, and Jan made us feel comfortable that she would be able to handle our tax returns. Our confidence declined once we received our returns for review. Jan’s husband Alan prepared our returns. Jan had never mentioned to us that someone else would be preparing our returns when we met with her. We understand that others work in the office however it would have been nice if it was communicated to us in advance that someone other than Jan would be working on our returns. There was a glaring error on our returns so we arranged a time with Alan to discuss this and other questions we had with our returns. When we asked Alan about how he calculated our medical expenses, we were perturbed by his response. He said he was very busy because it was tax time, he was confused by the benefit provider statements, and he didn’t have time to dig deeper into what amount to put on our claims. Had we just signed off on what he sent us, we would have submitted a false claim, resulting in a substantial overpayment to us. The amount that he included on our claim was nowhere in line with any of our prior year returns and would have raised a red flag if we had submitted what he prepared. This was concerning to us and we didn’t understand why he didn’t just reach out to us if he had questions. We ended up having to calculate the medical expense portion of our returns ourselves and provided him with the information to include on the return. We didn’t understand why we had to calculate this section of the return ourselves (something that is a pretty standard tax claim), and it was something we were paying Ashcroft and Associates to do in the first place. In our meeting with Jan we had also requested that they prepare and submit our GST return. Not a problem is what we were told, however it was not done initially and we had to call back to be walked through the process of submitting the return ourselves. A couple of weeks after our returns were completed, we were shocked when we went to our mailbox and found an opened envelope containing hard copies of our tax returns. We were upset and concerned that our returns were sent to us this way, and that our personal information was exposed. At this point we felt that we needed to follow up with Jan directly and let her know about our experience. We spoke with Jan and explained our concerns…from the errors in our returns to the method in which we received paper copies through the mail (we even sent her pictures of how the envelope was delivered). We relayed our disappointment in how our returns were handled and explained that we were not 100% confident that they were accurate given everything that had gone on. Jan was surprised and sounded concerned herself with what had happened. She seemed empathetic and offered to review our returns to ensure that there were no discrepancies, and said she would get back to us in a couple of days. That was on May 17…it is now June 10 and we have yet to hear back from her. We have followed up with her at least 3 times however each time we were told she was “in meetings” and would get back to us…we never received a call back. Her assistant called us on June 4 to say Jan would be sending us an email. Again, we have not received anything from Jan or anyone in her office. We have also sent an email to Jan requesting a status update on our returns. Once again, no response. We feel we have no choice but to write this review and let others know about our negative experience with Ashcroft and Associates. We have been more than fair and patient with them, and we don’t feel that they have shown us the same respect or delivered on their promises. We have found them to be unprofessional, incompetent, and unresponsive. We would absolutely NOT recommend using them.
We’ve been working with Jan Ashcroft and her team since moving to Campbell River 3 years ago. They are so professional and competent. They also truly care and reply to emails very promptly. We will continue to support Jan and her team for our tax needs and I’d strongly encourage others to do the same!