The food here is great, but the customer service needs major improvement. I’m Indian myself, and even though the staff are also Indian, I still felt like I was treated poorly and not given basic respect. My experience felt dismissive and uncomfortable, and it really took away from the good food.
I hope the management addresses this, because every customer deserves to be treated properly.
Nathan Drew
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March 08, 2026
It is what you hope for in a fast food restaurant I guess. Clean, relatively fast. Prices of a sit-down meal though.
Al D
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November 22, 2025
Pleasantly surprised. Brought me back to the past when A&W was actually still good. Friendly staff, fast service and they actually cleaned the tables as people left out the door. Please don't change.
Ronit Singh Minhas
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October 02, 2025
Very friendly staff, Amarpreet, (sorry I missed to ask other team members names) she was very helpful and friendly, she even took the time to explain the food offering for me to make my choice. Coffee refills and wifi usage are much appreciated A&W, will return again.
Janelle Francoeur
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October 29, 2025
Good, consistent, friendly & reliable service. One of the only drive throughs I hit up any more. Staff are efficient and friendly and the speed and service is always reliable.
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581 Ryan Rd, Courtenay, BC V9N 3R5, Canada
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The food here is great, but the customer service needs major improvement. I’m Indian myself, and even though the staff are also Indian, I still felt like I was treated poorly and not given basic respect. My experience felt dismissive and uncomfortable, and it really took away from the good food. I hope the management addresses this, because every customer deserves to be treated properly.
It is what you hope for in a fast food restaurant I guess. Clean, relatively fast. Prices of a sit-down meal though.
Pleasantly surprised. Brought me back to the past when A&W was actually still good. Friendly staff, fast service and they actually cleaned the tables as people left out the door. Please don't change.
Very friendly staff, Amarpreet, (sorry I missed to ask other team members names) she was very helpful and friendly, she even took the time to explain the food offering for me to make my choice. Coffee refills and wifi usage are much appreciated A&W, will return again.
Good, consistent, friendly & reliable service. One of the only drive throughs I hit up any more. Staff are efficient and friendly and the speed and service is always reliable.