I was disappointed after placing an order online and having it cancelled a few days later. I went into the store in Courtenay as a very unhappy customer but left feeling very happy as a result of my interaction with Lucas one of the customer support personnel. He was professional, courteous and knowledgeable in his dealings with me. He acknowledged my concerns and sorted everything out to my satisfaction. He is a great asset to Best Buy Courtenay!!
Becca Reid
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July 12, 2024
We were in need of new cell phones badly. We needed the best deals lowest prices possible and hopefully get a good phone. We got just that. The customer service at this best buy is above par. Our service rep was Cam. He was funny, outgoing, extremely helpful and knowledgeable about what would be best for our family. He stayed to help us even after his shift had ended and made sure we had everything we needed before he left. I highly recommend this best buy branch. Everyone there is so helpful, knowledgeable and patient to all the customers needs. Thanks again Cam we enjoyed meeting you and will be back whenever we need an upgrade or other services.
Sincerely Becca.
Jess Jennings
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December 18, 2024
We bought a washer and dryer set from them in February. The washer came damaged. Ironically our washer began to leak, so we called and they put a request in for someone to fix it. (We bought a 5 year warranty as well)
Well instead, they emailed and told us they would replace it. They called us today and turns out they would rather give a store credit than replace the full thing.
When questioned they eventually said they would but we have to pay the $200 for delivery and taxes.
DO NOT buy appliances from BestBuy. All they are, is a money grab.
M Thompson
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September 04, 2024
I am looking to change from cable to streaming and need to purchase a smart TV and streaming device. Jared (primary contact) is very knowledgeable in all of the products while other Jared (shadowing) was listening and learning. They are both valuable assets to your business. I came away with a lot to think about!
Rachelle
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July 04, 2024
I can clearly understand all the bad reviews regarding this store! I tried calling them to see if I purchased a portable dishwasher in the Courtenay store, would it be delivered free of charge to Campbell River, but the phone number listed isn’t for that store, it’s just a call center for all of Canada. When I spoke to the call center they just said they didn’t know, I’d have to drive to Courtenay, pick one out and call them back with the SKU # for them to tell me if delivery was free (as if I couldn’t ask the sales person in the store whilst already there)! I then asked for that specific store’s local phone # (there isn’t one listed online, ANYWHERE), so I could call them directly and the call center said they don’’t have their stores individual phone #’s, in other words, I would have to take my disabled MS rear end for an unnecessary 1.5 hr drive in the summer heat to ask a simple question that will determine if I should buy my cheaper priced appliance from them (but have to pay extra for delivery) or pay a much higher priced one locally and get free delivery! If this is how difficult it is to just try (and fail) to get pertinent info for a possible purchase, I can only imagine the difficulty they would throw their customer’s way when the item broke down and a warranty needed to be honoured! Best Buy is now permanently off my list when it comes to where I’ll shop for appliances and electronics! 🤨
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3245 Cliffe Ave Bldg. D Unit 1, Courtenay, BC V9N 2L9, Canada
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I was disappointed after placing an order online and having it cancelled a few days later. I went into the store in Courtenay as a very unhappy customer but left feeling very happy as a result of my interaction with Lucas one of the customer support personnel. He was professional, courteous and knowledgeable in his dealings with me. He acknowledged my concerns and sorted everything out to my satisfaction. He is a great asset to Best Buy Courtenay!!
We were in need of new cell phones badly. We needed the best deals lowest prices possible and hopefully get a good phone. We got just that. The customer service at this best buy is above par. Our service rep was Cam. He was funny, outgoing, extremely helpful and knowledgeable about what would be best for our family. He stayed to help us even after his shift had ended and made sure we had everything we needed before he left. I highly recommend this best buy branch. Everyone there is so helpful, knowledgeable and patient to all the customers needs. Thanks again Cam we enjoyed meeting you and will be back whenever we need an upgrade or other services. Sincerely Becca.
We bought a washer and dryer set from them in February. The washer came damaged. Ironically our washer began to leak, so we called and they put a request in for someone to fix it. (We bought a 5 year warranty as well) Well instead, they emailed and told us they would replace it. They called us today and turns out they would rather give a store credit than replace the full thing. When questioned they eventually said they would but we have to pay the $200 for delivery and taxes. DO NOT buy appliances from BestBuy. All they are, is a money grab.
I am looking to change from cable to streaming and need to purchase a smart TV and streaming device. Jared (primary contact) is very knowledgeable in all of the products while other Jared (shadowing) was listening and learning. They are both valuable assets to your business. I came away with a lot to think about!
I can clearly understand all the bad reviews regarding this store! I tried calling them to see if I purchased a portable dishwasher in the Courtenay store, would it be delivered free of charge to Campbell River, but the phone number listed isn’t for that store, it’s just a call center for all of Canada. When I spoke to the call center they just said they didn’t know, I’d have to drive to Courtenay, pick one out and call them back with the SKU # for them to tell me if delivery was free (as if I couldn’t ask the sales person in the store whilst already there)! I then asked for that specific store’s local phone # (there isn’t one listed online, ANYWHERE), so I could call them directly and the call center said they don’’t have their stores individual phone #’s, in other words, I would have to take my disabled MS rear end for an unnecessary 1.5 hr drive in the summer heat to ask a simple question that will determine if I should buy my cheaper priced appliance from them (but have to pay extra for delivery) or pay a much higher priced one locally and get free delivery! If this is how difficult it is to just try (and fail) to get pertinent info for a possible purchase, I can only imagine the difficulty they would throw their customer’s way when the item broke down and a warranty needed to be honoured! Best Buy is now permanently off my list when it comes to where I’ll shop for appliances and electronics! 🤨