If I could give 0 stars, I would.
I avoid going into this Branch, as much as I can.
I was treated terribly there, by a Teller, whom was friends with my new Husband’s Sisters in Law, when I was first married. The Teller, instead of writing the amount in an account, spoke loudly, and said, “ Good thing you married a Rich Man, because this account only had 70. in it!”. I was very embarrassed, and hissed at her to “ Shut her mouth”, but she kept going on about my Husband’s wealth, and me being a Trophy Wife. The Bank Manager overheard her bullying, and came out of his office, marched to her, and told her to clock out, that he would serve me. He apologized, and felt very badly. He also knew just how much our businesses were worth, and had to soothe feathers.
I only go in to the Branch if I have to, preferring my phone over this Teller.
She has retired, but she was the worst, and often did this sort of thing. How she kept her job? I have no idea.
Someone with no ethics, privy to everyone’s financial details, in a small town, is a Hell of a Liability. She did speak to her friends about me, and my little bit of money, and talked about my ‘ Trophy Wife’ status. Also totally unacceptable.
Winnie
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June 29, 2024
I moved from Alberta to BC and I wanted to open an account with BMO moving my money from ATB that only operates in Alberta. I could not make an appointment on-line because most of the dates were not available. I made a trip to the bank early this morning at 9:30 am when the bank just opened at 9 am. There was only one customer before me. I waited a few minutes and I asked to open an account. The only front desk staff told me she could not open an account for me because I did not make an appointment; the earliest possible date would be next Wednesday. I said the new account promotion will expire on Tuesday. She did not seem to know what were advertised on the New Account Promotion. I could see there were people working in the back room. When there were only one person at the front desk and somebody asked to open a new account, would it be nice if the people at the back could have offered some assistance ?
theresa hills
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November 08, 2024
If I could give a zero rating I would, called the bank last week to talk to my financial advisor and got told she was on holidays,and she will be back on Monday November 4. When to the bank yesterday and got told she would be back Friday , and she would call me ,when to close all my accounts today including my EFT portfolio and Retirement portfolio only to be told I needed to talk to my advisor,been waiting all day and still no call. Don't understand why the managers can't close these accounts when all the advisors are busy. This is the worst customer service I received in the 30 years I have been with this bank
L D
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July 17, 2024
Was just at BMO and a man was talking with a manager at the teller and she was talking loud enough that I could hear all of his personal banking details such as his amount owing on his mortgage and line of credit from across the room while I was waiting. Glad all my personal information wasn't being blurted out for the entire bank to hear.
In the end my banking was all done as expected buy I really didn't like hearing somebody else's information from across the room.
Amanda Montgomery
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July 23, 2024
Absolutely trash if you want to open TFSA, FHSA or anything like that. For starters you need to get an appointment for any of this, but it's impossible to get an appointment! I tried to book an appointment in person but the waiting time was a month and I wasn't able to make the appointment. So I tried to book online but never got a confirmation email so I tried to call the bank to confirm if I even had an appointment but every line I tried wouldn't work! So I tried to book an appointment by phone call and again every line wouldn't go through. I'm convinced they never answer the phone!
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If I could give 0 stars, I would. I avoid going into this Branch, as much as I can. I was treated terribly there, by a Teller, whom was friends with my new Husband’s Sisters in Law, when I was first married. The Teller, instead of writing the amount in an account, spoke loudly, and said, “ Good thing you married a Rich Man, because this account only had 70. in it!”. I was very embarrassed, and hissed at her to “ Shut her mouth”, but she kept going on about my Husband’s wealth, and me being a Trophy Wife. The Bank Manager overheard her bullying, and came out of his office, marched to her, and told her to clock out, that he would serve me. He apologized, and felt very badly. He also knew just how much our businesses were worth, and had to soothe feathers. I only go in to the Branch if I have to, preferring my phone over this Teller. She has retired, but she was the worst, and often did this sort of thing. How she kept her job? I have no idea. Someone with no ethics, privy to everyone’s financial details, in a small town, is a Hell of a Liability. She did speak to her friends about me, and my little bit of money, and talked about my ‘ Trophy Wife’ status. Also totally unacceptable.
I moved from Alberta to BC and I wanted to open an account with BMO moving my money from ATB that only operates in Alberta. I could not make an appointment on-line because most of the dates were not available. I made a trip to the bank early this morning at 9:30 am when the bank just opened at 9 am. There was only one customer before me. I waited a few minutes and I asked to open an account. The only front desk staff told me she could not open an account for me because I did not make an appointment; the earliest possible date would be next Wednesday. I said the new account promotion will expire on Tuesday. She did not seem to know what were advertised on the New Account Promotion. I could see there were people working in the back room. When there were only one person at the front desk and somebody asked to open a new account, would it be nice if the people at the back could have offered some assistance ?
If I could give a zero rating I would, called the bank last week to talk to my financial advisor and got told she was on holidays,and she will be back on Monday November 4. When to the bank yesterday and got told she would be back Friday , and she would call me ,when to close all my accounts today including my EFT portfolio and Retirement portfolio only to be told I needed to talk to my advisor,been waiting all day and still no call. Don't understand why the managers can't close these accounts when all the advisors are busy. This is the worst customer service I received in the 30 years I have been with this bank
Was just at BMO and a man was talking with a manager at the teller and she was talking loud enough that I could hear all of his personal banking details such as his amount owing on his mortgage and line of credit from across the room while I was waiting. Glad all my personal information wasn't being blurted out for the entire bank to hear. In the end my banking was all done as expected buy I really didn't like hearing somebody else's information from across the room.
Absolutely trash if you want to open TFSA, FHSA or anything like that. For starters you need to get an appointment for any of this, but it's impossible to get an appointment! I tried to book an appointment in person but the waiting time was a month and I wasn't able to make the appointment. So I tried to book online but never got a confirmation email so I tried to call the bank to confirm if I even had an appointment but every line I tried wouldn't work! So I tried to book an appointment by phone call and again every line wouldn't go through. I'm convinced they never answer the phone!