We just bought a 2023 Colorado Truck! We had excellent Customer Service, if you are looking for a a vehicle go see Kary Zimmerman! The staff go above and beyond! We have purchased our vehicles from Brian McLean's for years now, way to go Team at B.M's
Overcharging for pretty much everything at every opportunity. Simple part replacement will cost a few hundred dollars, even though the part is $90 and the time to swap it out is less than 30 minutes. Want to charge your electric car here? How about for $6 an hour, if you can get the app to work. Been to multiple dealerships and none have really lived up to the "stealership" title like this location does. One positive is the staff act nice and greet you quickly... but yeah... that's not enough to come back. Yes, the last time I was there was over 2 years ago. I've attempted to visit a few times since then but the service prices are ridiculous. The particular incident I referred to above was for changing the charging port reciprocal. If things have improved there over time it hasn't been evident with my visits / inquiries. The charger stations pricing and app issue was the newest example where I felt there is no reason to visit this location.
By far the most amazing service we've received from a dealership. Mark, Kary and their team went above and beyond to help us get into a beautiful 2024 Chevrolet Trax. We are so thankful we listened to our friends who recommended us to Brian McLean!
Required an inspection for our vehicle prior to registering it with ICBC since we are moving to BC from Nova Scotia. I called to book the inspection and was able to get in quickly. The service department was very helpful. The inspection was completed in about 2.5 hours and the required paperwork was completed. I was offered a ride but I walked to a couple of stores in the area. Then I returned to the waiting room and enjoyed a complimentary coffee. Chatted with some of the staff, very friendly. A great experience and I would recommend this service department.
Thank you so much Ryan, Mark and Nicky for making buying my new truck so quick and easy. Ryan made me feel so comfortable during this process, he was also very informative as he explained all of the trucks features. I would highly recommend to talk to Ryan to purchase your next vehicle
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