I came to this place expecting a major repair of my vehicle's steering wheel while visiting this area from Alberta, but after short trouble shooting them fixed it quickly and didn't charge too much. Staff are friendly and to my experience trustworthy. I'm super happy with my experience. I highly recommend Care Auto. Thank you guys, you saved my vacation! 😊
nick hopkins
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January 06, 2024
Took my 2005 4 runner in for transmission service, oil change and steering joint replacement. The work was completed by the promised time and a couple of other items that will need attention in the future were noted. Very proffesional shop and friendly customer service. Hightly recommend
Katie Haynes
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February 07, 2024
A genuinely lovely mechanic team! I don’t know to much about cars at all, I was driving around and my car started smoking I pulled up into the garage, they sorted my car out within a matter of hours! 10/10 would recommend to anyone who’s looking for a friendly, accommodating team of people! Thank you so much again for all your help 🙏
sayre neufeld
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July 11, 2024
Care Automotive is Amazing! They have worked on my vehicles for the past 12 years, and I have complete trust with these guys. My truck transmission just blew, and I was unsure if I should replace it on a 13 year old truck that has 330k, or just buy a new truck. After much debate, I decided to have Care Auto replace it knowing that the truck has been well maintained, still in good condition and has much more life in it. Thanks for all the years of great service!!
Bart Kupnicki
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June 24, 2019
DON'T GO HERE !!!
TAKE YOUR VEHICLE SOME PLACE ELSE!!
Wrong coolant was added after service replacement of Thermostat, 5 year orange Dex-Cool was supposed to be used instead of universal 2 year green. As result, radiator coolant has gelified which occurs when you mix two differing coolants. There is potential damage occurring to radiator, engine parts, water pump, coolant lines, transmission cooler lines.
I noticed the jellifyed coolant at a third party auto shop where the truck was getting an oil change. They noticed the coolant was mixed and that it had jellified & suggested I do a proper flush.
To add insult to injury, when asked about it, Gord at CARE AUTO was defensive & pointed the finger at the third party stating they upselled me. I assured him that I researched this issue with several professionals who agreed that the flush was needed as CARE AUTO mixed 2 different coolants. Gord, rambled about the 2 year universal green coolant and how it doesn't matter. Well Gord, it does matter, especially when the radiator coolant cap says Dex ONLY.
Gord gave it some thought and ultimately decided not to take responsibility/accountability which goes against CARE AUTO mission statement "If something isnt right, we promise to make it right!"
No responsibility
No accountability
Primitive
Defensive
Rude
Unprofessional
POEPLE OF THE INTERNET, TAKE YOUR BUSINESS SOME PLACE ELSE. YOU'VE BEEN WARNED.
Our Address
150 Mansfield Dr, Courtenay, BC V9N 6C5, Canada
Claim Listing: Care Automotive Service Ltd
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I came to this place expecting a major repair of my vehicle's steering wheel while visiting this area from Alberta, but after short trouble shooting them fixed it quickly and didn't charge too much. Staff are friendly and to my experience trustworthy. I'm super happy with my experience. I highly recommend Care Auto. Thank you guys, you saved my vacation! 😊
Took my 2005 4 runner in for transmission service, oil change and steering joint replacement. The work was completed by the promised time and a couple of other items that will need attention in the future were noted. Very proffesional shop and friendly customer service. Hightly recommend
A genuinely lovely mechanic team! I don’t know to much about cars at all, I was driving around and my car started smoking I pulled up into the garage, they sorted my car out within a matter of hours! 10/10 would recommend to anyone who’s looking for a friendly, accommodating team of people! Thank you so much again for all your help 🙏
Care Automotive is Amazing! They have worked on my vehicles for the past 12 years, and I have complete trust with these guys. My truck transmission just blew, and I was unsure if I should replace it on a 13 year old truck that has 330k, or just buy a new truck. After much debate, I decided to have Care Auto replace it knowing that the truck has been well maintained, still in good condition and has much more life in it. Thanks for all the years of great service!!
DON'T GO HERE !!! TAKE YOUR VEHICLE SOME PLACE ELSE!! Wrong coolant was added after service replacement of Thermostat, 5 year orange Dex-Cool was supposed to be used instead of universal 2 year green. As result, radiator coolant has gelified which occurs when you mix two differing coolants. There is potential damage occurring to radiator, engine parts, water pump, coolant lines, transmission cooler lines. I noticed the jellifyed coolant at a third party auto shop where the truck was getting an oil change. They noticed the coolant was mixed and that it had jellified & suggested I do a proper flush. To add insult to injury, when asked about it, Gord at CARE AUTO was defensive & pointed the finger at the third party stating they upselled me. I assured him that I researched this issue with several professionals who agreed that the flush was needed as CARE AUTO mixed 2 different coolants. Gord, rambled about the 2 year universal green coolant and how it doesn't matter. Well Gord, it does matter, especially when the radiator coolant cap says Dex ONLY. Gord gave it some thought and ultimately decided not to take responsibility/accountability which goes against CARE AUTO mission statement "If something isnt right, we promise to make it right!" No responsibility No accountability Primitive Defensive Rude Unprofessional POEPLE OF THE INTERNET, TAKE YOUR BUSINESS SOME PLACE ELSE. YOU'VE BEEN WARNED.