I called Cimatec Mechanical about a strong burnt electrical smell coming from our heat pump vents, and they sent Matt out right away. He took the issue seriously from the start, quickly diagnosed the problem as a burned heat strip contactor, explained everything clearly, and had it replaced in under an hour.
Professional, knowledgeable, and efficient. I really appreciated how quickly he responded when I mentioned the burning smell. Great service all around!
James nordli
-
January 28, 2026
There are not enough stars 5/5 does not cover the impressive Knowledge and ethics and high standard of professionalism of this company.
In our extremely busy and expensive world that we live in this company took the time to do the job in my home correctly at an extremely fair price The tech (showed up on time replace my old thermostat checked my whole system within an hour..my home has never felt so warm and cozy .
To be clear
I am not related to or know anyone in this company , I feel that good things should be shared so I’m sharing with you. This company is amazing friendly and so accommodating
And most importantly knowledgeable
and I recommend them wholeheartedly
I purchased Their brand of thermostat so easy to operate and Not your boring regular looking thermostat ,and it has a five year warranty!!
Thank you to Claude the technician you rock and to the incredible staff who I talk to and that made everything come together quickly We are extremely appreciative
Check out this amazing new climatec thermostat that changes to any colour in the rainbow , beautiful!!!
James and Diane Droski
Keith Jamieson
-
January 22, 2026
Jonathan was very professional, knowledgeable and friendly. An excellent representative of your company. I am very grateful that he was able to repair our heat pump successfully the second time, after the first compressor was defective and failed immediately following installation. Courtney has also been amazing to work with. Despite shipping challenges from the compressor manufacturer, she consistently kept me updated throughout the entire process. I will be sure to recommend Climatec anyone that I know who has a heating issue. Thank you for your services.
Jill Sorell
-
March 06, 2026
We had Nicholas come to our home and fix our furnace that wasn’t sending any heat out. He was right on time and assessed the issue immediately, had the part needed in stock in the van, and was done in a flash. Nicholas was friendly, professional, and explained what was going on. Communication from the office was amazing, keeping us informed of Nicholas’ arrival time via text. Great service - I fully recommend!
Karen A Floor
-
February 21, 2026
We had been trying to book a maintenence service for our heat pump for months with other local companies and not one company bothered to even respond to our phone and email inquiries.
We saw Climatec Mechanical's advertising and booked an appointment through their online appointments and received a confirmed response within minutes.
Matt was our service technician and he arrived promptly, was courteous, informative and knowledgeable.
Climatec Mechanical communications are also top notch! Reminders and follow-ups were clear, fast and efficient.
We highly recommend this company.
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430b Old Island Hwy, Courtenay, BC V9N 3P5, Canada
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I called Cimatec Mechanical about a strong burnt electrical smell coming from our heat pump vents, and they sent Matt out right away. He took the issue seriously from the start, quickly diagnosed the problem as a burned heat strip contactor, explained everything clearly, and had it replaced in under an hour. Professional, knowledgeable, and efficient. I really appreciated how quickly he responded when I mentioned the burning smell. Great service all around!
There are not enough stars 5/5 does not cover the impressive Knowledge and ethics and high standard of professionalism of this company. In our extremely busy and expensive world that we live in this company took the time to do the job in my home correctly at an extremely fair price The tech (showed up on time replace my old thermostat checked my whole system within an hour..my home has never felt so warm and cozy . To be clear I am not related to or know anyone in this company , I feel that good things should be shared so I’m sharing with you. This company is amazing friendly and so accommodating And most importantly knowledgeable and I recommend them wholeheartedly I purchased Their brand of thermostat so easy to operate and Not your boring regular looking thermostat ,and it has a five year warranty!! Thank you to Claude the technician you rock and to the incredible staff who I talk to and that made everything come together quickly We are extremely appreciative Check out this amazing new climatec thermostat that changes to any colour in the rainbow , beautiful!!! James and Diane Droski
Jonathan was very professional, knowledgeable and friendly. An excellent representative of your company. I am very grateful that he was able to repair our heat pump successfully the second time, after the first compressor was defective and failed immediately following installation. Courtney has also been amazing to work with. Despite shipping challenges from the compressor manufacturer, she consistently kept me updated throughout the entire process. I will be sure to recommend Climatec anyone that I know who has a heating issue. Thank you for your services.
We had Nicholas come to our home and fix our furnace that wasn’t sending any heat out. He was right on time and assessed the issue immediately, had the part needed in stock in the van, and was done in a flash. Nicholas was friendly, professional, and explained what was going on. Communication from the office was amazing, keeping us informed of Nicholas’ arrival time via text. Great service - I fully recommend!
We had been trying to book a maintenence service for our heat pump for months with other local companies and not one company bothered to even respond to our phone and email inquiries. We saw Climatec Mechanical's advertising and booked an appointment through their online appointments and received a confirmed response within minutes. Matt was our service technician and he arrived promptly, was courteous, informative and knowledgeable. Climatec Mechanical communications are also top notch! Reminders and follow-ups were clear, fast and efficient. We highly recommend this company.