Really had an amazing experience at Courtenay Dental Health and Implant Centre! First of all, they managed to give me an appointment for a dental cleaning/exam at the last minute and then they managed to treat my cavities on the same day so that I would be able to use my dental coverage (which was going to expire the day after). I’m really grateful towards them for that. Also, all of the personnel were so nice and welcoming, I felt at ease as soon as I entered the clinic.Thank you again for everything!
I had a great first experience here - the Dental Hygienist, Bailey, was really friendly and thorough. Having recently retired from the military I needed a civilian dental office and they were very welcoming. They took a few x-rays that I had done last year that could have been transferred instead of re-taking - it would have been nice to have this explained to me prior to the appointment as it would have saved me some money.
I am unhappy with my expirience. I am unhappy with how my first appointment went. How myself and my children were treated. I called back before my 2nd appointment asking to speak with my dentist prior to my appointment as I had more questions about the upcoming appointment, and I am two ferries away. I didnt think of inital questions in appointment. The phone call left me feeling upset stressed and not valued as a patient. I left this phone call in tears. This is not how a patient should feel. I have no coverage am a single parent paying out of pocket hiring chilcare taking days off work in pain trying to get my teeth fixed. I should not be this upset after trying to get some clairfication on my next appiintment. During my first appiintment i told them I am two ferries away. They didnt book enough time to complete my appointment. So all my kids teeth were cleaned, but they stopped in the middle of my cleaning and did not finish mine, knowing i traveled from so far and booked so far in advance. All my kids teeth cleaned and $2000 out of my pocket snd I leave with my cleaning NOT COMPLETE. As a single parent I felt so uninportant leaving that day. Finding a coming for dental care should not be this difficult. It Shouldn’t leave me feeling like my needs are not met when as a parent it literally feels like that every day and I book in for myself to have a cleaning just like my kids and can’t even have them give me enough time for that. I should not be bawling and cancelling my appointment because I asked to speak to the dentist. I will not reccomend this dentist to others. Not to mention the cost of my exams and xrays for what, to not have my cleaning finished and now having to go find another clinic once again??? Was my best interest as a patient met or did I leave twice now upset in tears and feeling like my money is no good nor my health to this buisiness.
This is the best dental clinic on the island. I drive over an hour each way to get there and I do it because the treatment and service are just top notch. They never try and sell you something you don't need and they are always there when you need them. Highly recommended.
I'm writing this for my partner who just visited your location to get an estimate for denture implants, how greedy can you get? And take advantage of people in need of help for a better day to day life. How can you justify 5k per implant? This is outrageous, and on top of that she has to go and see a specialist who will do the procedure. I'm totally discussed.
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