Over one year to receive results of a test. Phone numbers that don't work, personal info sent to a different client, easy to make initial appointments, but follow up is another story. Finally after 13 months finally got a call from Dr hatchard only after threatening formal complaints with college of optometrist of BC. Literally felt like one screw up after another. Would highly recommend seeing an optometrist office that has professional standards.
Wife suffers from dry eye and it was diagnosed by Dr Hatchard. She has tried to stop in on several occasions to purchase a brudder mask and has been unable to. Today she managed to speak with Dr Hatchard himself very quickly in between his appointments and he advised he did not have the time to sell her a mask as he would fall behind in his appointments, so much for " I will be there to track your progress and to come and see me whenever you have and issue"
Waited 7 weeks for a appointment then it was canceled 1 hour before the scheduled time after I traveled 2 feries to get to Vancouver Island. There was no option for a reschedule within the next 5 weeks minimum. Very upseting as this was a urgent appointment.
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