When I initially contact I Haul to book my move, I was told that there would be no problems with our move - this was just the beginning of a decision we would regret.
I provided all information requested and explained the size of our home and the uniqueness of our property - suggestion was made for them to make a site visit to make sure they would be adequately prepared.
A month before the move, I contact the company to follow up and confirm the move. They had not made a site visit as of yet but we were confirmed. The receptionist told me that I would receive a call from the owner to discuss further. Neither a phone call or site visit ever happened.
When the crew and truck arrived, immediately they are complaining about the state of the driveway and access to the home. Eventually they were able to make it down the drive and started loading our belongings. I felt the need to contact the company based on their behaviour as it was feeling unacceptable. While speaking with the receptionist, the owner joined the call and they were accusing us of providing false information about our home and stated that we should have known about their truck - how was I supposed to know that they only owned one truck that would not be able to accommodate a 3 bedroom home?!
As the day continued, it was apparent that the owner had contacted the crew as they made several comments that felt very belittling - this is completely unacceptable for anyone to do to a person let alone to someone who hired them.
While they were able to safely store our belongings overnight, the experience had already caused us extra stress. The unloading of our belongings went fairly smoothly; however, little care was shown in where items were left in the home.
I would never recommend someone use I Haul for any move. Their lack of communication, customer service and respect for others is abysmal.
Kelly Morris
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November 02, 2024
I can't RAVE enough about this company! We hired I Haul to move my elderly parents into a new apt.... Much smaller apt. The 2 men, I think James and Jody ( I hope we remembered their names correctly) were so amazing! They conquered the akward flight of stairs over and over for well over 2 hrs with nothing but smiles on their faces... And jokes! They busted their butts with not a break. They were professional, kind, respectful and extremely cautious with the way they packed glass, tv's, etc and moved furniture. Even a smaller bookcase... One I would have pushed on the vinyl flooring through the tiny hallway... He picked up for the 2 steps it took him to get on the trolley. I was like wow... He must be absolutely exhausted by now after MANY trips up and down the long stairs... But he didnt push it... Preventing any scratches, he picked it up. When into the new place they asked where each individual thing was to be placed. All while engaging and chatting with my 5 and 2 yr old little boys. It was the little things these 2 men did that made us feel like weights of the move had been lifted off our shoulders. They were AWSOME!!! Any customer who could ever be rude or irnorant to either of these employees...IS the problem! They absolutely with no fault, could have been miserable with how hard they were working and how exhausted they must have been, add to that, how horribly they had been treated at a previous move in the day and now here, dealing with another move. But we found them to be the complete opposite. We could never have done this move without these guys and this company!!!
HIGHLY RECOMMENDED 😊
Deborah Davenport
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July 25, 2021
I would highly recommend this company. I was impressed by their level of professionalism and attention to detail. Both onsite crew were extremely efficient and made maximum use of every minute. They were especially careful and worked hard to protect my belongings. Lee's organizational/packing skills were exceptional. Thanks Lee and Rick you were both amazing....you made a potentially stressful day a breeze!
Kathleen Sheppard
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June 16, 2022
Amazing company. From the outset, Lee and Jenn were kind, professional and answered all my questions. He did an onsite visit and gave me a quote that was lower than all others.
On the day of my move, Lee, Mike and Jay arrived 15 minutes early. They were uber efficient, mindful of my walls and loaded the truck with apparent ease.
The next day, they were early to unload. We had a 3 hour window to move into my new condo. They managed to be done with 15 minutes to spare and a smile on their faces.
I would highly recommend this company for your next move. Ty so much for making mine so seamless.
Sam Britton
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September 02, 2023
Hands down the best movers we have ever had. Showed up exactly on time, began assisting immediately, were courteous of the space, moved insanely fast, and came prepared with all needed equipment.
Cannot say enough wonderful things, they go over and above what they are charging.
Our Address
1180 Edgett Rd, Courtenay, BC V9N 6C7, Canada
Claim Listing: I Haul
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When I initially contact I Haul to book my move, I was told that there would be no problems with our move - this was just the beginning of a decision we would regret. I provided all information requested and explained the size of our home and the uniqueness of our property - suggestion was made for them to make a site visit to make sure they would be adequately prepared. A month before the move, I contact the company to follow up and confirm the move. They had not made a site visit as of yet but we were confirmed. The receptionist told me that I would receive a call from the owner to discuss further. Neither a phone call or site visit ever happened. When the crew and truck arrived, immediately they are complaining about the state of the driveway and access to the home. Eventually they were able to make it down the drive and started loading our belongings. I felt the need to contact the company based on their behaviour as it was feeling unacceptable. While speaking with the receptionist, the owner joined the call and they were accusing us of providing false information about our home and stated that we should have known about their truck - how was I supposed to know that they only owned one truck that would not be able to accommodate a 3 bedroom home?! As the day continued, it was apparent that the owner had contacted the crew as they made several comments that felt very belittling - this is completely unacceptable for anyone to do to a person let alone to someone who hired them. While they were able to safely store our belongings overnight, the experience had already caused us extra stress. The unloading of our belongings went fairly smoothly; however, little care was shown in where items were left in the home. I would never recommend someone use I Haul for any move. Their lack of communication, customer service and respect for others is abysmal.
I can't RAVE enough about this company! We hired I Haul to move my elderly parents into a new apt.... Much smaller apt. The 2 men, I think James and Jody ( I hope we remembered their names correctly) were so amazing! They conquered the akward flight of stairs over and over for well over 2 hrs with nothing but smiles on their faces... And jokes! They busted their butts with not a break. They were professional, kind, respectful and extremely cautious with the way they packed glass, tv's, etc and moved furniture. Even a smaller bookcase... One I would have pushed on the vinyl flooring through the tiny hallway... He picked up for the 2 steps it took him to get on the trolley. I was like wow... He must be absolutely exhausted by now after MANY trips up and down the long stairs... But he didnt push it... Preventing any scratches, he picked it up. When into the new place they asked where each individual thing was to be placed. All while engaging and chatting with my 5 and 2 yr old little boys. It was the little things these 2 men did that made us feel like weights of the move had been lifted off our shoulders. They were AWSOME!!! Any customer who could ever be rude or irnorant to either of these employees...IS the problem! They absolutely with no fault, could have been miserable with how hard they were working and how exhausted they must have been, add to that, how horribly they had been treated at a previous move in the day and now here, dealing with another move. But we found them to be the complete opposite. We could never have done this move without these guys and this company!!! HIGHLY RECOMMENDED 😊
I would highly recommend this company. I was impressed by their level of professionalism and attention to detail. Both onsite crew were extremely efficient and made maximum use of every minute. They were especially careful and worked hard to protect my belongings. Lee's organizational/packing skills were exceptional. Thanks Lee and Rick you were both amazing....you made a potentially stressful day a breeze!
Amazing company. From the outset, Lee and Jenn were kind, professional and answered all my questions. He did an onsite visit and gave me a quote that was lower than all others. On the day of my move, Lee, Mike and Jay arrived 15 minutes early. They were uber efficient, mindful of my walls and loaded the truck with apparent ease. The next day, they were early to unload. We had a 3 hour window to move into my new condo. They managed to be done with 15 minutes to spare and a smile on their faces. I would highly recommend this company for your next move. Ty so much for making mine so seamless.
Hands down the best movers we have ever had. Showed up exactly on time, began assisting immediately, were courteous of the space, moved insanely fast, and came prepared with all needed equipment. Cannot say enough wonderful things, they go over and above what they are charging.