Reallyyy bad stuff, saw 2 workers kissing in front of the whole store, cashier won’t ask about any sides and couldn’t understand both workers that came up to help me, they also missed up 2 completely different orders in front of my eyes, after getting my order I re-checked it and found I’m missing 2 fries, after consulting to the same cashier he told me that I’m wrong and that I have more than enough fries, after opening all the bags and showing him that we didn’t get the stuff only then he decided to rush and almost threw the bag w fries into me. He also never gave me fork for coleslaw or poutine.
elmira jalil azar
-
January 26, 2026
After half an hour wait time, they gave us a raw bucket of chicken. Nothing given like a napkin pr a ketchup, we had to stand and ask for them every time. All tables were dirty. At then when I told them the chicken was raw, they simply started to explain how they cook and didn’t even bother to understand our chicken was raw. Nothing even a good behavior or a simple apology. We just said ok and left the store.
Dilpreet Pahwa
-
January 01, 2026
Staff was very friendly and I got my order on time and the chicken was fresh.
Scott Van Achte
-
July 30, 2025
I love KFC. I really do. But my first visit to this location last night was a massive disappointment. If I lived closer I would have returned my meal - but the cost of gas to drive back makes it hardly worth it.
1. Pop was flat!! They need to check the machine! Wish I noticed when in the store.
2. The “rib” piece was soggy and weird and missing some skin. Not sure what’s up with that.
3. The drumstick was tiny and somewhat deformed. There was more meat on the wing drumstick!!!
4. Very long hair in the box!! I’m bald. So definitely wasn’t my own!
I’ve waited years for KFC to come back to the Valley, and honestly not sure I’ll ever go back.
July 2025 Edit / Update: it’s been years. I returned. May never go back. Chicken was just “OK”. Fries were tasteless and cold. Staff was fighting and arguing. The menu board changes so much you have no idea what they sell and it does not even include all the things. And now they also force you to order at the kiosk.
I am just so done with this place. Thankfully they have a lot of competition in this town now.
Hi Lol
-
January 02, 2026
Worst dining experience I've had. The food was not freshed and lacked taste, especially considering the price. The service was slow, and we had to wait a long time even though the restaurant was not crowded. Staff did not seem interested in customer service. I hope management takes this feedback seriously and improves .
Our Address
1541 Cliffe Ave, Courtenay, BC V9N 2K6, Canada
Claim Listing: KFC
Please Login or Register an Account to Claim Listing
Reallyyy bad stuff, saw 2 workers kissing in front of the whole store, cashier won’t ask about any sides and couldn’t understand both workers that came up to help me, they also missed up 2 completely different orders in front of my eyes, after getting my order I re-checked it and found I’m missing 2 fries, after consulting to the same cashier he told me that I’m wrong and that I have more than enough fries, after opening all the bags and showing him that we didn’t get the stuff only then he decided to rush and almost threw the bag w fries into me. He also never gave me fork for coleslaw or poutine.
After half an hour wait time, they gave us a raw bucket of chicken. Nothing given like a napkin pr a ketchup, we had to stand and ask for them every time. All tables were dirty. At then when I told them the chicken was raw, they simply started to explain how they cook and didn’t even bother to understand our chicken was raw. Nothing even a good behavior or a simple apology. We just said ok and left the store.
Staff was very friendly and I got my order on time and the chicken was fresh.
I love KFC. I really do. But my first visit to this location last night was a massive disappointment. If I lived closer I would have returned my meal - but the cost of gas to drive back makes it hardly worth it. 1. Pop was flat!! They need to check the machine! Wish I noticed when in the store. 2. The “rib” piece was soggy and weird and missing some skin. Not sure what’s up with that. 3. The drumstick was tiny and somewhat deformed. There was more meat on the wing drumstick!!! 4. Very long hair in the box!! I’m bald. So definitely wasn’t my own! I’ve waited years for KFC to come back to the Valley, and honestly not sure I’ll ever go back. July 2025 Edit / Update: it’s been years. I returned. May never go back. Chicken was just “OK”. Fries were tasteless and cold. Staff was fighting and arguing. The menu board changes so much you have no idea what they sell and it does not even include all the things. And now they also force you to order at the kiosk. I am just so done with this place. Thankfully they have a lot of competition in this town now.
Worst dining experience I've had. The food was not freshed and lacked taste, especially considering the price. The service was slow, and we had to wait a long time even though the restaurant was not crowded. Staff did not seem interested in customer service. I hope management takes this feedback seriously and improves .