Called around when our car battery was dead to find a decent price. The person I spoke with was kind, took the time to figure out what size of battery we would need, told me how to measure it to confirm, and then when we came by even gave us a bit of a deal, which was totally unexpected. This is the first time I have felt comfortable going into an auto parts shop and talking to the staff. Often I find I get talked down to or ignored, but this place is different.
They were even willing to load us a socket wrench extender when we forgot ours so that my husband and I could change out the battery ourselves. 10/10 service. We will continue to return to this shop.
kevin albert
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November 28, 2025
Just wanted to share a bit about an experience I had at Napa in Courtney by Luke the employee that helped me out there. You have a gem they’re working for you at that store. His customer service is beyond excellent I’m in a customer service business myself, and in the auto business and I appreciate good service And Luke was there to provide the day that I needed help so thumbs up to Luke.
Aiden Schultz
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July 26, 2025
95% of the time they have the part I need. Since I have vehicles that are generally 20+ years old this is to be expected.
The staff here are great, if they can't source the part, they will try to find it somewhere else and direct me.
I can't forget the mention the 2 black labs the occasion the store. Really friendly and expecting treats from everyone lol.
I recommend this store for your parts needs.
The Prepman
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January 04, 2026
Always good customer service and a ready supply of parts. Thank you.
Rick Penner
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January 04, 2026
Awesome service yesterday,by Chris,Luke and the driver for delivery, quick delivety ,,greatvpricing and overall customer service 🌟🌟🌟🌟🌟
Our Address
780 Cumberland Rd, Courtenay, BC V9N 2E2, Canada
Claim Listing: NAPA Auto Parts – Courtenay Auto Supply Ltd
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Called around when our car battery was dead to find a decent price. The person I spoke with was kind, took the time to figure out what size of battery we would need, told me how to measure it to confirm, and then when we came by even gave us a bit of a deal, which was totally unexpected. This is the first time I have felt comfortable going into an auto parts shop and talking to the staff. Often I find I get talked down to or ignored, but this place is different. They were even willing to load us a socket wrench extender when we forgot ours so that my husband and I could change out the battery ourselves. 10/10 service. We will continue to return to this shop.
Just wanted to share a bit about an experience I had at Napa in Courtney by Luke the employee that helped me out there. You have a gem they’re working for you at that store. His customer service is beyond excellent I’m in a customer service business myself, and in the auto business and I appreciate good service And Luke was there to provide the day that I needed help so thumbs up to Luke.
95% of the time they have the part I need. Since I have vehicles that are generally 20+ years old this is to be expected. The staff here are great, if they can't source the part, they will try to find it somewhere else and direct me. I can't forget the mention the 2 black labs the occasion the store. Really friendly and expecting treats from everyone lol. I recommend this store for your parts needs.
Always good customer service and a ready supply of parts. Thank you.
Awesome service yesterday,by Chris,Luke and the driver for delivery, quick delivety ,,greatvpricing and overall customer service 🌟🌟🌟🌟🌟