I don't post reviews but feel compelled to do so due to the exemplary service received from NexGen. Every staff member that I have interacted with have been so kind and treated me with respect and this extended to a move to Toronto. As I tried to navigate the hearing impaired system here, they still continued to take my calls about service, parts and warranties without any concern that I was now having to conduct business in Toronto.
This service center goes above and beyond and I can not recommend them enough. I truly believe it is due to the kind staff at this location.
Howie Ng
-
October 07, 2024
Marcia is amazing and very kind! She attended my odd request and made me feel assured and comfortable when I left.
Brenda Murray
-
November 10, 2020
I am absolutely eternally grateful for my experience at NexGen Hearing in Courtenay. Starting with Maria for my booking of appointment and looking after all my questions and needs to my actual appointment with Susan. I was very skeptical I could be helped as I had a prior experience which was not successful with a different company. This was about 3 years ago. I decided to give it another try with NexGen. Best decision I have ever made. My job entails me to be on Zoom Meetings and Conference Calls. I was having great difficulty hearing the participants which led me to huge frustration as I was facilitating the meetings. My family was also becoming frustrated as I was always saying Pardon Me. During my appointment with Susan I was just a little skeptical that I would be able to hear. Let me tell you this was absolutely amazing. Susan and Maria are dedicated to make the experience as positive as possible. I have never had such amazing attention to detail. If you are having issues with saying Pardon Me and just tuning out, book an appointment and you will be so happy you did. Thankyou so much Maria and Susan for your attention to detail and amazing HUMAN Skills. I wish the best for both of you.
Robin L.A. Shaw
-
February 29, 2024
The staff was extremely inviting and the hearing test was free and we'll done. They did not try to sell me things I didn't need and I would recommend to everyone to go get there's checked.
Breeze 420
-
April 30, 2022
This place is great. The staff is wonderful and they definitely go above and beyond. They certainly did for me and I was very difficult to work with.
Our Address
325 B 11th St, Courtenay, BC V9N 1S4, Canada
Claim Listing: NexGen Hearing
Please Login or Register an Account to Claim Listing
I don't post reviews but feel compelled to do so due to the exemplary service received from NexGen. Every staff member that I have interacted with have been so kind and treated me with respect and this extended to a move to Toronto. As I tried to navigate the hearing impaired system here, they still continued to take my calls about service, parts and warranties without any concern that I was now having to conduct business in Toronto. This service center goes above and beyond and I can not recommend them enough. I truly believe it is due to the kind staff at this location.
Marcia is amazing and very kind! She attended my odd request and made me feel assured and comfortable when I left.
I am absolutely eternally grateful for my experience at NexGen Hearing in Courtenay. Starting with Maria for my booking of appointment and looking after all my questions and needs to my actual appointment with Susan. I was very skeptical I could be helped as I had a prior experience which was not successful with a different company. This was about 3 years ago. I decided to give it another try with NexGen. Best decision I have ever made. My job entails me to be on Zoom Meetings and Conference Calls. I was having great difficulty hearing the participants which led me to huge frustration as I was facilitating the meetings. My family was also becoming frustrated as I was always saying Pardon Me. During my appointment with Susan I was just a little skeptical that I would be able to hear. Let me tell you this was absolutely amazing. Susan and Maria are dedicated to make the experience as positive as possible. I have never had such amazing attention to detail. If you are having issues with saying Pardon Me and just tuning out, book an appointment and you will be so happy you did. Thankyou so much Maria and Susan for your attention to detail and amazing HUMAN Skills. I wish the best for both of you.
The staff was extremely inviting and the hearing test was free and we'll done. They did not try to sell me things I didn't need and I would recommend to everyone to go get there's checked.
This place is great. The staff is wonderful and they definitely go above and beyond. They certainly did for me and I was very difficult to work with.