I don't post reviews but feel compelled to do so due to the exemplary service received from NexGen. Every staff member that I have interacted with have been so kind and treated me with respect and this extended to a move to Toronto. As I tried to navigate the hearing impaired system here, they still continued to take my calls about service, parts and warranties without any concern that I was now having to conduct business in Toronto.
This service center goes above and beyond and I can not recommend them enough. I truly believe it is due to the kind staff at this location.
Terry Mills
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May 03, 2024
Excellent, professional and friendly service. Will recommend to friends.
Robin L.A. Shaw
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February 29, 2024
The staff was extremely inviting and the hearing test was free and we'll done. They did not try to sell me things I didn't need and I would recommend to everyone to go get there's checked.
Brenda Murray
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November 10, 2020
I am absolutely eternally grateful for my experience at NexGen Hearing in Courtenay. Starting with Maria for my booking of appointment and looking after all my questions and needs to my actual appointment with Susan. I was very skeptical I could be helped as I had a prior experience which was not successful with a different company. This was about 3 years ago. I decided to give it another try with NexGen. Best decision I have ever made. My job entails me to be on Zoom Meetings and Conference Calls. I was having great difficulty hearing the participants which led me to huge frustration as I was facilitating the meetings. My family was also becoming frustrated as I was always saying Pardon Me. During my appointment with Susan I was just a little skeptical that I would be able to hear. Let me tell you this was absolutely amazing. Susan and Maria are dedicated to make the experience as positive as possible. I have never had such amazing attention to detail. If you are having issues with saying Pardon Me and just tuning out, book an appointment and you will be so happy you did. Thankyou so much Maria and Susan for your attention to detail and amazing HUMAN Skills. I wish the best for both of you.
Nancy Mann (SugarHigh7278)
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December 11, 2023
Very friendly and knowledgeable. Quick response time to online questions too.
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325 B 11th St, Courtenay, BC V9N 1S4, Canada
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I don't post reviews but feel compelled to do so due to the exemplary service received from NexGen. Every staff member that I have interacted with have been so kind and treated me with respect and this extended to a move to Toronto. As I tried to navigate the hearing impaired system here, they still continued to take my calls about service, parts and warranties without any concern that I was now having to conduct business in Toronto. This service center goes above and beyond and I can not recommend them enough. I truly believe it is due to the kind staff at this location.
Excellent, professional and friendly service. Will recommend to friends.
The staff was extremely inviting and the hearing test was free and we'll done. They did not try to sell me things I didn't need and I would recommend to everyone to go get there's checked.
I am absolutely eternally grateful for my experience at NexGen Hearing in Courtenay. Starting with Maria for my booking of appointment and looking after all my questions and needs to my actual appointment with Susan. I was very skeptical I could be helped as I had a prior experience which was not successful with a different company. This was about 3 years ago. I decided to give it another try with NexGen. Best decision I have ever made. My job entails me to be on Zoom Meetings and Conference Calls. I was having great difficulty hearing the participants which led me to huge frustration as I was facilitating the meetings. My family was also becoming frustrated as I was always saying Pardon Me. During my appointment with Susan I was just a little skeptical that I would be able to hear. Let me tell you this was absolutely amazing. Susan and Maria are dedicated to make the experience as positive as possible. I have never had such amazing attention to detail. If you are having issues with saying Pardon Me and just tuning out, book an appointment and you will be so happy you did. Thankyou so much Maria and Susan for your attention to detail and amazing HUMAN Skills. I wish the best for both of you.
Very friendly and knowledgeable. Quick response time to online questions too.