I drove up from Victoria for The Healing Caves experience and it did not disappoint! Such an innovative way to approach a sauna circuit. The multimedia aspect was so well done and it was great to have the guides come and move you along at the intervals to explore the six caves over the 75 minute experience. There was a refreshing electrolytes station after the fourth cave and again either sparkling water or prosecco at the end of the circuit. I’m so surprised larger centres are not jumping on this!
I also had a very nice relaxation massage afterwards where I dozed off for a bit. I usually get RMT massages so was a bit skeptical I would enjoy this, but I did!
The spa has lots of great retail options including bathing suits and clothing (lululemon and other premier active wear brands).
The spa layout is generally very good, three storeys with The Healing Caves in the basement, reception, retail and change rooms on the main floor and treatment rooms above on the second level. Change rooms are spacious but quickly filled up on a busy summer Saturday. The pool is also very popular with deck chairs filling up quickly. My only “even better if” the waiting lounge had more comfortable seats. The banquette seating is very hard and the seat depth is quite shallow and backs very high so not something you sink into.
Spa staff were friendly and professional (even with some rude and late arriving guests who were very dismissive) and kept the facilities spotless.
Highly recommended!
Ezra Weeks
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February 17, 2026
We booked the Healing Caves experience and unfortunately it was incredibly disappointing for the price. In my opinion this would feel appropriately priced around $30 maybe $40 but that would be pushing it. The price definitely did not deliver the experience I would have expected.
The first room was only slightly warm and if you actually wanted to feel any heat you had to stand on the seating area. The jungle steam room was okay, but again the floor was cold and the room was warm at best, not hot. The cold room was very cold, which it is supposed to be, but it did not really make up for the overall experience.
The salt room felt more like a gimmick than a therapeutic space. The projection screens throughout looked like old projector TVs on their last legs. The colors were off and the visuals felt dated. The music also ran on a short loop and repeated over and over, which made the experience feel even less immersive and more artificial.
The design details did not help. There were plastic plants throughout. In the jungle cave they were not too noticeable, but in the Aurora room there is a visible metal frame with perfectly square panels and fake plants wrapped around it that do not fully cover the structure. You can clearly see the frame, which makes it look fake and janky. Overall the caves felt more like a 1960s theme park with spray foam and plaster walls that were poorly painted and designed. For the price I would have expected real stone or at least a more premium finish.
The final thunderstorm room was visually cool, but the water was colder than I would run for a bath, so we left feeling cold rather than relaxed.
I was really looking forward to warming up in the hot tub afterward, but when we asked we were told we would have needed to arrive early and book it. No one mentioned that when we booked the Healing Caves, so there was no way for us to know. It would have made a big difference to be able to warm up at the end before leaving. The property itself is beautiful, which makes it even more frustrating that the experience did not match the setting.
The relaxation lounge chairs looked like they were 50 years old with paint peeling, and we noticed peeling paint in the bathrooms as well. It did not feel well maintained.
The staff however were fantastic. They were friendly, attentive, and professional. They were not the issue at all.
We ate at the restaurant afterward and it was excellent. The Hong Kong French toast was delicious and the bacon and eggs were very good as well. I would absolutely recommend the restaurant.
Overall I would suggest staying at the hotel if you are considering it because the property is beautiful. But I would not spend money on the Healing Caves experience. On Vancouver Island there are countless other things you could do that would offer far better value for the price.
Alexa Burton
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April 15, 2026
We visited the spa as part of our stay at the resort. While our stay was lovely overall, the spa definitely left something to be desired.
To start out with, we booked three services for the same day, but one was accidentally scheduled for the day prior. The booking agent also did not take down our phone number properly, meaning they were not able to contact us when the wrongly scheduled appointment was booked, leading to it being missed. While the staff were kind, they told us that we should have noticed the error on our booking sheet. This is frustrating, because when you say “we would like three appointments on the same day”, you assume they’d be on the same day….? Why is it our job to catch not one, but two of your booking errors? This led to one of the people in our party not getting a massage after traveling from another province for the spa experience. After reading other reviews here, it looks like this is a common occurrence , which is even more frustrating. As I said, the staff were kind and did let us apply the cost of the missed service as “credits”, but it was still a major bummer.
As for the services themselves, I received the prenatal massage from a non-RMT. Keep in mind that after tip, this is a $200+ CAD service, which is massively steep for an unlicensed practitioner. The spa itself was lovely, clean, and quiet, with the practitioner being friendly and accommodating. However, the massage was very amateur and literally could have been done by anyone. There was no targeted muscle work, no questions about any problem areas, and no focus on spots commonly sore during pregnancy. It felt like just gentle touching. While peaceful, it was very basic and I left feeling no relief whatsoever. This service was a gift to me from my mom and I felt very badly that she spent so much money on it.
As this is a fancy spa, you know the prices are going to be inflated and sort of crazy. However, if you’re charging $160+ before tip for a basic 60 min massage, I think the standard should be a LOT higher. Especially since these ones can’t even be claimed on insurance to help shoulder the massive up-charging. The hot tub and pool are excellent, the resort itself is lovely, so I would return for those. But the spa, which was one of the driving reasons we picked Kingfisher, would not be my first choice to return to.
Carol Vincent
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October 11, 2025
I just had the best facial of my life with Alicia. Wow. It was 1.5 hours long and included a back massage & mask, 2 face masks and a neck, chest, arm & head massage. I've had countless facials and this tops them ALL! Thank you Alicia! 💕
Abraham Lee
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September 24, 2023
Relaxing and catered for is how we felt when visited. The staff were kind, gently loving and catered to our needs.
Erin, our guide through the hydopath, explained everything to us and what each section was for. I think the value of the package o the price.
The dinning experience was amazing Noel our servers was loving and made us feel right at home. Hats of to the chef the cauliflower tacos where to die for.
I highly recommend you go and and enjoy the experience.
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I drove up from Victoria for The Healing Caves experience and it did not disappoint! Such an innovative way to approach a sauna circuit. The multimedia aspect was so well done and it was great to have the guides come and move you along at the intervals to explore the six caves over the 75 minute experience. There was a refreshing electrolytes station after the fourth cave and again either sparkling water or prosecco at the end of the circuit. I’m so surprised larger centres are not jumping on this! I also had a very nice relaxation massage afterwards where I dozed off for a bit. I usually get RMT massages so was a bit skeptical I would enjoy this, but I did! The spa has lots of great retail options including bathing suits and clothing (lululemon and other premier active wear brands). The spa layout is generally very good, three storeys with The Healing Caves in the basement, reception, retail and change rooms on the main floor and treatment rooms above on the second level. Change rooms are spacious but quickly filled up on a busy summer Saturday. The pool is also very popular with deck chairs filling up quickly. My only “even better if” the waiting lounge had more comfortable seats. The banquette seating is very hard and the seat depth is quite shallow and backs very high so not something you sink into. Spa staff were friendly and professional (even with some rude and late arriving guests who were very dismissive) and kept the facilities spotless. Highly recommended!
We booked the Healing Caves experience and unfortunately it was incredibly disappointing for the price. In my opinion this would feel appropriately priced around $30 maybe $40 but that would be pushing it. The price definitely did not deliver the experience I would have expected. The first room was only slightly warm and if you actually wanted to feel any heat you had to stand on the seating area. The jungle steam room was okay, but again the floor was cold and the room was warm at best, not hot. The cold room was very cold, which it is supposed to be, but it did not really make up for the overall experience. The salt room felt more like a gimmick than a therapeutic space. The projection screens throughout looked like old projector TVs on their last legs. The colors were off and the visuals felt dated. The music also ran on a short loop and repeated over and over, which made the experience feel even less immersive and more artificial. The design details did not help. There were plastic plants throughout. In the jungle cave they were not too noticeable, but in the Aurora room there is a visible metal frame with perfectly square panels and fake plants wrapped around it that do not fully cover the structure. You can clearly see the frame, which makes it look fake and janky. Overall the caves felt more like a 1960s theme park with spray foam and plaster walls that were poorly painted and designed. For the price I would have expected real stone or at least a more premium finish. The final thunderstorm room was visually cool, but the water was colder than I would run for a bath, so we left feeling cold rather than relaxed. I was really looking forward to warming up in the hot tub afterward, but when we asked we were told we would have needed to arrive early and book it. No one mentioned that when we booked the Healing Caves, so there was no way for us to know. It would have made a big difference to be able to warm up at the end before leaving. The property itself is beautiful, which makes it even more frustrating that the experience did not match the setting. The relaxation lounge chairs looked like they were 50 years old with paint peeling, and we noticed peeling paint in the bathrooms as well. It did not feel well maintained. The staff however were fantastic. They were friendly, attentive, and professional. They were not the issue at all. We ate at the restaurant afterward and it was excellent. The Hong Kong French toast was delicious and the bacon and eggs were very good as well. I would absolutely recommend the restaurant. Overall I would suggest staying at the hotel if you are considering it because the property is beautiful. But I would not spend money on the Healing Caves experience. On Vancouver Island there are countless other things you could do that would offer far better value for the price.
We visited the spa as part of our stay at the resort. While our stay was lovely overall, the spa definitely left something to be desired. To start out with, we booked three services for the same day, but one was accidentally scheduled for the day prior. The booking agent also did not take down our phone number properly, meaning they were not able to contact us when the wrongly scheduled appointment was booked, leading to it being missed. While the staff were kind, they told us that we should have noticed the error on our booking sheet. This is frustrating, because when you say “we would like three appointments on the same day”, you assume they’d be on the same day….? Why is it our job to catch not one, but two of your booking errors? This led to one of the people in our party not getting a massage after traveling from another province for the spa experience. After reading other reviews here, it looks like this is a common occurrence , which is even more frustrating. As I said, the staff were kind and did let us apply the cost of the missed service as “credits”, but it was still a major bummer. As for the services themselves, I received the prenatal massage from a non-RMT. Keep in mind that after tip, this is a $200+ CAD service, which is massively steep for an unlicensed practitioner. The spa itself was lovely, clean, and quiet, with the practitioner being friendly and accommodating. However, the massage was very amateur and literally could have been done by anyone. There was no targeted muscle work, no questions about any problem areas, and no focus on spots commonly sore during pregnancy. It felt like just gentle touching. While peaceful, it was very basic and I left feeling no relief whatsoever. This service was a gift to me from my mom and I felt very badly that she spent so much money on it. As this is a fancy spa, you know the prices are going to be inflated and sort of crazy. However, if you’re charging $160+ before tip for a basic 60 min massage, I think the standard should be a LOT higher. Especially since these ones can’t even be claimed on insurance to help shoulder the massive up-charging. The hot tub and pool are excellent, the resort itself is lovely, so I would return for those. But the spa, which was one of the driving reasons we picked Kingfisher, would not be my first choice to return to.
I just had the best facial of my life with Alicia. Wow. It was 1.5 hours long and included a back massage & mask, 2 face masks and a neck, chest, arm & head massage. I've had countless facials and this tops them ALL! Thank you Alicia! 💕
Relaxing and catered for is how we felt when visited. The staff were kind, gently loving and catered to our needs. Erin, our guide through the hydopath, explained everything to us and what each section was for. I think the value of the package o the price. The dinning experience was amazing Noel our servers was loving and made us feel right at home. Hats of to the chef the cauliflower tacos where to die for. I highly recommend you go and and enjoy the experience.