I opened an account with RBC 2 days ago and today I'm going in to close my account and withdraw the money deposited. My reasons for this are:
1. I am a disabled person who was forced to stand in line and stand in extreme pain at a regular till whilst watching able bodied persons sit at the disabled till and do their banking. Why? Because I was ignored at the seated wait area.
2. My obvious extreme pain was ignored by your teller staff who refused to use the seated area for me even when I requested they do so.
3. The man who set up my account was openly sexist, abliest, and refused to set up the account I requested and instead set it up so I don't have access to my funds for large purchases. I deposited tens of thousands of dollars and I can't even buy myself a new cell phone or clothes for my children... nevermind much needed purchases for my business.
4. I am in my 50's and at this point in my life I expect to be able to spend my money when and as I choose.
Sue
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September 20, 2024
My experience with Anshi at the RBC Courtney Branch was was a 5 Star rating. Anshi provided excellent customer service, saved a service cost and walked me through the steps on my online app. Thank you for the great service.
Lisa Saunders
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October 17, 2024
I simply tried to get a human to book an appointment to discuss investing. Tried 3 times and no luck.
Kooper2080
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April 13, 2024
Just like every other bank. Line up to the door. Only two people working. No acknowledgement at all.
Waited 50 minutes in line just to be told I had to make an apt. Y’all need a receptionist or a greeter to filter this stuff so we’re not wasting everyone’s time.
Laura C
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July 20, 2023
There is no way to call the branch and speak to someone. The virtual assistant is super infuriating and not at all helpful. I can't find any way to email the branch either. How can a bank not have these services? They don't have an express lane in the branch which is annoying and there's always a 20-30min wait. Mostly because the senoir population uses the branch for services that can be completed online. I literally just go to the bank because my apt has coin laundry and that takes a minimum of 20min to complete.
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1015 Ryan Rd, Courtenay, BC V9N 3R6, Canada
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I opened an account with RBC 2 days ago and today I'm going in to close my account and withdraw the money deposited. My reasons for this are: 1. I am a disabled person who was forced to stand in line and stand in extreme pain at a regular till whilst watching able bodied persons sit at the disabled till and do their banking. Why? Because I was ignored at the seated wait area. 2. My obvious extreme pain was ignored by your teller staff who refused to use the seated area for me even when I requested they do so. 3. The man who set up my account was openly sexist, abliest, and refused to set up the account I requested and instead set it up so I don't have access to my funds for large purchases. I deposited tens of thousands of dollars and I can't even buy myself a new cell phone or clothes for my children... nevermind much needed purchases for my business. 4. I am in my 50's and at this point in my life I expect to be able to spend my money when and as I choose.
My experience with Anshi at the RBC Courtney Branch was was a 5 Star rating. Anshi provided excellent customer service, saved a service cost and walked me through the steps on my online app. Thank you for the great service.
I simply tried to get a human to book an appointment to discuss investing. Tried 3 times and no luck.
Just like every other bank. Line up to the door. Only two people working. No acknowledgement at all. Waited 50 minutes in line just to be told I had to make an apt. Y’all need a receptionist or a greeter to filter this stuff so we’re not wasting everyone’s time.
There is no way to call the branch and speak to someone. The virtual assistant is super infuriating and not at all helpful. I can't find any way to email the branch either. How can a bank not have these services? They don't have an express lane in the branch which is annoying and there's always a 20-30min wait. Mostly because the senoir population uses the branch for services that can be completed online. I literally just go to the bank because my apt has coin laundry and that takes a minimum of 20min to complete.