They need to change their banking hours so people who work can come to the bank without having to take time off work. The only day they stay open, a hole 30min later is Friday's until 5pm, still not open late enough for people who work normal hours. Not open on Saturdays. If we didn't have our mortgage through this bank we would move elsewhere. I opened my own account to TD with great banking hours.
Harley “Four20” Plamondon
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October 16, 2024
Never enough staff working. Impossible to see a banker without advanced appointments. Never a lineup less than 10people when I'm there. Customer service is garbage. Hire more tellers!
Samuel Wind
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September 26, 2024
Rad at this branch helped me out big time. Super friendly and easy to work with. Thanks again.
Sam H
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August 14, 2024
This review is specifically about our small business advisor Keith.
Extremely personable and professional advisor who took the time to make sure I walked out with exactly what I needed.
mike payne
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August 24, 2023
Not about Scotiabank, but specifically this branch. Completely understaffed and unresponsive to anything. Can’t book an appointment to see an advisor at all as they are all booked solid 6 weeks ahead and can’t do anything unless you go into the branch for it. Had to change an appointment due to a conflict and got ZERO response from anyone including the assistant manager who said they would talk with the advisor to get in touch with me. So I go to the Comox branch now which is a little further, but at least they seem to know what customer service actually is. When I had to get a card mailed there for replacement after just moving was a complete gong show too. No one there could tell me what was going on with it other than to come back the next day and check again.
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They need to change their banking hours so people who work can come to the bank without having to take time off work. The only day they stay open, a hole 30min later is Friday's until 5pm, still not open late enough for people who work normal hours. Not open on Saturdays. If we didn't have our mortgage through this bank we would move elsewhere. I opened my own account to TD with great banking hours.
Never enough staff working. Impossible to see a banker without advanced appointments. Never a lineup less than 10people when I'm there. Customer service is garbage. Hire more tellers!
Rad at this branch helped me out big time. Super friendly and easy to work with. Thanks again.
This review is specifically about our small business advisor Keith. Extremely personable and professional advisor who took the time to make sure I walked out with exactly what I needed.
Not about Scotiabank, but specifically this branch. Completely understaffed and unresponsive to anything. Can’t book an appointment to see an advisor at all as they are all booked solid 6 weeks ahead and can’t do anything unless you go into the branch for it. Had to change an appointment due to a conflict and got ZERO response from anyone including the assistant manager who said they would talk with the advisor to get in touch with me. So I go to the Comox branch now which is a little further, but at least they seem to know what customer service actually is. When I had to get a card mailed there for replacement after just moving was a complete gong show too. No one there could tell me what was going on with it other than to come back the next day and check again.