I went in three days ago to check on some medication that had been faxed at 4pm that day.
5 hours later, they hadn't even processed the script. "fax machine problem today" they said (this happens very often, which is what I was initially trying to explain in vain)
That's interesting, since as soon as I asked someone to check the fax machine, there it was, sitting there untouched.
So either the fax machine literally JUST spit it out, 5 hours later, or they didn't
But when they tell you you can't get your medication that night that was faxed in at 4pm, they'll insist there was NOTHING they could have done, even when it's blatantly obvious that's not true. So the constant gaslighting has always been annoying, they always tend to dothis.
Because of this, I had to go a day without one of my anti-depressants, since they refused to fill it even with an hour left. They told me to come back next morning and it would be ready. I came back the next day at 2pm, it was not ready.
Their incompetence directly lead to my suffering, which is why I went in two days later to talk to Gunjar and mention it.
I just need to mention though, that talking to this new Pharmacist, Mei Lei I think her name is?? decided that instead of just admitting she and the other staff could have checked the fax machine earlier, she decided to gaslight and said there was NOTHING she could have done. which does not add up if you spend two seconds thinking about it.
My throat was completely hoarse, so I was sitting there rasping away saying "please let me finish, please let me finish what I was saying...." while she raised her voice and talked over top of me.
So I want you to keep this in mind when two days later, as I'm talking to Gunjar, some woman who wasn't even there decides to eavesdrop on what was supposed to be a quiet conversation, I asked to speak with him PRIVATELY.
So instead of getting to talk, which probably would have taken no time at all, this obese woman named Coleen who was eavesdropping, decides to butt in after 2 minutes, and go "ACKSHUALLY, I HEARD YOU WERE QUITE ABUSIVE!!!" I politely asked her if she considers calmy and quietly asking to be able to finish a sentence and not be interrupted is abusive, because.... if that's what we're calling abusive these days, the word has no meaning whatsoever.
However, this was clearly the wrong response, as about 3 more woman came over and decided to gang up on me, because apparently me trying to have a PRIVATE CONVERSATION to bring up what was, at that time, a LEGIT COMPLAINT, they decided to all start shouting at me, raising their voices, and escalating the situation from 0-100 in about 30 seconds.
Also, when I informed Colleen that she was misinformed, and that whatever version of events she had heard surely must have been exaugurated, because again, if what I did is abusive, the word has no meaning at all. She simply said "I believe her over you", so.... great. This random woman who I don't even know is telling me she doesn't believe me over the word of her TWO DAY OLD CO-WORKER WHO JUST STARTED. I asked them to check the tapes, which of course they refused.
So be warned, if you are having a "private" consultation, people WILL eavesdrop on you.
After they had escalated things to the point that I was raising my own voice, a woman with tattoos on her arm decided to get within 2 inches of my face. With her unmasked gross breath centimeters away from my face, she starts screaming at the top of her lungs "YOU HAVE TO LEAVE" any time I try to say a single word. It's pretty telling how much effort they were making to silence me, I guess I was making them look bad to the onlookers...
Since this could have genuinely given me COVID, which is assault, I called the police.
The police are currently investigating her, charges pending.
So.. One lovely Indian man named Gunjar, and a bunch of truly miserable woman who hate life, themselves, and most certainly you. They will view you scornful disdain, as an inconvenience to their day, and they'll make sure you know they feel that way too.
Matt Ayuen
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July 15, 2024
I’m not one to leave negative reviews. I’m from out of town and had an extremely painful acute issue. My doctors rushed the prescription. They said it would take an hour. It took 2. The last straw that made me decide to write a negative review was that the amount of medication was dispensed incorrectly!!! I required 32 tablets and only received 30. Totally unacceptable when it comes to medication.
Ashley Buller
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August 15, 2024
This is probably the worst shoppers drug Mart I've ever gone to and I have gone to a lot in my life as I do all my pharmacy stuff at shoppers and I like to shop for my makeup there never ever in my time at shoppers drug Mart have I had a security guard basically so close to me he's breathing down my neck and just following me here there and everywhere not that I have an issue with that I'm not doing anything wrong but just how close he is to me it makes me very uncomfortable like I have social anxiety and PTSD from bad things the have happened to me in my life especially regarding men and I recommend do not shop at shoppers drug Mart in Courtenay across from the avalanche it is the absolute worst shopping experience you will ever have. They do not deserve any of our communities business
Linda Dobinson
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June 07, 2024
NOT happy with Bao ( beauty consultant) She seemed annoyed that I'd interrupted her convo with other associate. I reminded her it was seniors day - she thanked me for reminding her - then proceeded to NOT give me discount. I had to go back to my car & bring in purchases so she do it properly. Again - had to interrupt convo. Usually everyone is so friendly there - could not understand her attitude.
shauna e
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July 01, 2024
Several times I have found the store closed - hours before the posted closing time. Called ahead to be sure they were in fact open as posted (Sunday evening before a holiday) and was verbally chewed out that hours are as posted and as stated on the recorded message.
On the plus side, there was a cashier open to check me out and she seemed friendly. That's rare at Shoppers these days.
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I went in three days ago to check on some medication that had been faxed at 4pm that day. 5 hours later, they hadn't even processed the script. "fax machine problem today" they said (this happens very often, which is what I was initially trying to explain in vain) That's interesting, since as soon as I asked someone to check the fax machine, there it was, sitting there untouched. So either the fax machine literally JUST spit it out, 5 hours later, or they didn't But when they tell you you can't get your medication that night that was faxed in at 4pm, they'll insist there was NOTHING they could have done, even when it's blatantly obvious that's not true. So the constant gaslighting has always been annoying, they always tend to dothis. Because of this, I had to go a day without one of my anti-depressants, since they refused to fill it even with an hour left. They told me to come back next morning and it would be ready. I came back the next day at 2pm, it was not ready. Their incompetence directly lead to my suffering, which is why I went in two days later to talk to Gunjar and mention it. I just need to mention though, that talking to this new Pharmacist, Mei Lei I think her name is?? decided that instead of just admitting she and the other staff could have checked the fax machine earlier, she decided to gaslight and said there was NOTHING she could have done. which does not add up if you spend two seconds thinking about it. My throat was completely hoarse, so I was sitting there rasping away saying "please let me finish, please let me finish what I was saying...." while she raised her voice and talked over top of me. So I want you to keep this in mind when two days later, as I'm talking to Gunjar, some woman who wasn't even there decides to eavesdrop on what was supposed to be a quiet conversation, I asked to speak with him PRIVATELY. So instead of getting to talk, which probably would have taken no time at all, this obese woman named Coleen who was eavesdropping, decides to butt in after 2 minutes, and go "ACKSHUALLY, I HEARD YOU WERE QUITE ABUSIVE!!!" I politely asked her if she considers calmy and quietly asking to be able to finish a sentence and not be interrupted is abusive, because.... if that's what we're calling abusive these days, the word has no meaning whatsoever. However, this was clearly the wrong response, as about 3 more woman came over and decided to gang up on me, because apparently me trying to have a PRIVATE CONVERSATION to bring up what was, at that time, a LEGIT COMPLAINT, they decided to all start shouting at me, raising their voices, and escalating the situation from 0-100 in about 30 seconds. Also, when I informed Colleen that she was misinformed, and that whatever version of events she had heard surely must have been exaugurated, because again, if what I did is abusive, the word has no meaning at all. She simply said "I believe her over you", so.... great. This random woman who I don't even know is telling me she doesn't believe me over the word of her TWO DAY OLD CO-WORKER WHO JUST STARTED. I asked them to check the tapes, which of course they refused. So be warned, if you are having a "private" consultation, people WILL eavesdrop on you. After they had escalated things to the point that I was raising my own voice, a woman with tattoos on her arm decided to get within 2 inches of my face. With her unmasked gross breath centimeters away from my face, she starts screaming at the top of her lungs "YOU HAVE TO LEAVE" any time I try to say a single word. It's pretty telling how much effort they were making to silence me, I guess I was making them look bad to the onlookers... Since this could have genuinely given me COVID, which is assault, I called the police. The police are currently investigating her, charges pending. So.. One lovely Indian man named Gunjar, and a bunch of truly miserable woman who hate life, themselves, and most certainly you. They will view you scornful disdain, as an inconvenience to their day, and they'll make sure you know they feel that way too.
I’m not one to leave negative reviews. I’m from out of town and had an extremely painful acute issue. My doctors rushed the prescription. They said it would take an hour. It took 2. The last straw that made me decide to write a negative review was that the amount of medication was dispensed incorrectly!!! I required 32 tablets and only received 30. Totally unacceptable when it comes to medication.
This is probably the worst shoppers drug Mart I've ever gone to and I have gone to a lot in my life as I do all my pharmacy stuff at shoppers and I like to shop for my makeup there never ever in my time at shoppers drug Mart have I had a security guard basically so close to me he's breathing down my neck and just following me here there and everywhere not that I have an issue with that I'm not doing anything wrong but just how close he is to me it makes me very uncomfortable like I have social anxiety and PTSD from bad things the have happened to me in my life especially regarding men and I recommend do not shop at shoppers drug Mart in Courtenay across from the avalanche it is the absolute worst shopping experience you will ever have. They do not deserve any of our communities business
NOT happy with Bao ( beauty consultant) She seemed annoyed that I'd interrupted her convo with other associate. I reminded her it was seniors day - she thanked me for reminding her - then proceeded to NOT give me discount. I had to go back to my car & bring in purchases so she do it properly. Again - had to interrupt convo. Usually everyone is so friendly there - could not understand her attitude.
Several times I have found the store closed - hours before the posted closing time. Called ahead to be sure they were in fact open as posted (Sunday evening before a holiday) and was verbally chewed out that hours are as posted and as stated on the recorded message. On the plus side, there was a cashier open to check me out and she seemed friendly. That's rare at Shoppers these days.