Many thanks to Cody Passmore for your honest and kind treatment of my elderly mother and for your overall knowledgeable and excellent service. You helped her choose a great bed for her needs, were prompt and professional with all your follow-up contacts and all deliveries were made on time. The delivery people were excellent too. They made sure to get things just right. We could not be more pleased.
Tailer W
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May 11, 2024
Wonderful experience with our salesman Cody at this location. We wound up with the perfect mattress and he gave us free pillows and sheets and protectors with it! I highly recommend this salesman and location. They also do price matching / deal matching on similar products from competitors. Can't go wrong. We wound up with the HUSH bed and we are very happy
Phil Casavant
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June 15, 2024
We relocated to the “valley” in late 2023 and this is the 2nd time we visit the store. Cody has been our representative on both visits, and he’s been nothing short of amazing! Not only have our sleep needs been met, they’ve been exceeded! His knowledge, expertise, and advice are a life saver for guaranteeing the best possible sleep solutions in our new home!
Highly recommend Cody, and the team at the Courtenay location.
Ines Le Ricque
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November 11, 2023
I am very disappointed with the policies of exchange at Sleep Country. Products and Sales reps were great, just cannot justify why they would not refund where there is an issue. When the issue is mentioned to them straight away and not after the 100 days... they should take it back and refund if there is no satisfactory solution for the customer, most of all when it is asked after less than a week. I also cannot believe the bed we have tried will be thrown away, brand new, and not sold again... so why not proceed to a refund? This is this part which pains me the most. Now we have validated the exchange, from a queen to 2 twins (luckily for us sales started so we were able to afford...) found bed platforms but now we have to wait 3 more weeks for a delivery...! 3 long weeks and i am very annoyed.... I am a little sleep deprived and I am not happy and i wish i was not locked in with these policies to get 2 twins xl somewhere else, somewhere I could even pick up myself.. but no... they would not even allow that... so frustrating. I know i will be happy once I will have them here. I just hated to deal with this and wished for a little more empathy and solutions for my issues. Might never order from sleep country again for this reason.
Bill Sugden
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January 02, 2024
I’ve bought several beds over the last few decades from sleep country Canada Corey and Rick are pretty amazing. My last bed that I’m still waiting for delivery. Corey did everything to make sure I found the right bed for the right price price is always a factor but to be honest at my age the comfort of a good bed pillows the whole 9 yards is the difference between hugging my grandchildren and not Countries, quality products are known to be outstanding the cherry on top though is customer service thank you Cory I can’t wait to get my new bed so much. I wish I could move the delivery date to sooner but that’s another quality aspect of sleep country Canada. They’re actually making the bed for me right now I can’t wait thanks guys folks all I can tell is my experience with sleep country and be very careful with the pillow top protector. Make sure you get one because they are also the strictest warranty that I’ve ever found but they do replace the whole bed if you follow by their guidelines , The only thing I can say is in the commercial it says why buy a bed anywhere else to be honest I wouldn’t and it’s not about your company or your store or any of that. Honestly, it’s about your staff members like Corey that make sure you’re taking care of that matters to me so much when something You know you’re taking care of
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3267 Cliffe Ave, Courtenay, BC V9N 2L9, Canada
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Many thanks to Cody Passmore for your honest and kind treatment of my elderly mother and for your overall knowledgeable and excellent service. You helped her choose a great bed for her needs, were prompt and professional with all your follow-up contacts and all deliveries were made on time. The delivery people were excellent too. They made sure to get things just right. We could not be more pleased.
Wonderful experience with our salesman Cody at this location. We wound up with the perfect mattress and he gave us free pillows and sheets and protectors with it! I highly recommend this salesman and location. They also do price matching / deal matching on similar products from competitors. Can't go wrong. We wound up with the HUSH bed and we are very happy
We relocated to the “valley” in late 2023 and this is the 2nd time we visit the store. Cody has been our representative on both visits, and he’s been nothing short of amazing! Not only have our sleep needs been met, they’ve been exceeded! His knowledge, expertise, and advice are a life saver for guaranteeing the best possible sleep solutions in our new home! Highly recommend Cody, and the team at the Courtenay location.
I am very disappointed with the policies of exchange at Sleep Country. Products and Sales reps were great, just cannot justify why they would not refund where there is an issue. When the issue is mentioned to them straight away and not after the 100 days... they should take it back and refund if there is no satisfactory solution for the customer, most of all when it is asked after less than a week. I also cannot believe the bed we have tried will be thrown away, brand new, and not sold again... so why not proceed to a refund? This is this part which pains me the most. Now we have validated the exchange, from a queen to 2 twins (luckily for us sales started so we were able to afford...) found bed platforms but now we have to wait 3 more weeks for a delivery...! 3 long weeks and i am very annoyed.... I am a little sleep deprived and I am not happy and i wish i was not locked in with these policies to get 2 twins xl somewhere else, somewhere I could even pick up myself.. but no... they would not even allow that... so frustrating. I know i will be happy once I will have them here. I just hated to deal with this and wished for a little more empathy and solutions for my issues. Might never order from sleep country again for this reason.
I’ve bought several beds over the last few decades from sleep country Canada Corey and Rick are pretty amazing. My last bed that I’m still waiting for delivery. Corey did everything to make sure I found the right bed for the right price price is always a factor but to be honest at my age the comfort of a good bed pillows the whole 9 yards is the difference between hugging my grandchildren and not Countries, quality products are known to be outstanding the cherry on top though is customer service thank you Cory I can’t wait to get my new bed so much. I wish I could move the delivery date to sooner but that’s another quality aspect of sleep country Canada. They’re actually making the bed for me right now I can’t wait thanks guys folks all I can tell is my experience with sleep country and be very careful with the pillow top protector. Make sure you get one because they are also the strictest warranty that I’ve ever found but they do replace the whole bed if you follow by their guidelines , The only thing I can say is in the commercial it says why buy a bed anywhere else to be honest I wouldn’t and it’s not about your company or your store or any of that. Honestly, it’s about your staff members like Corey that make sure you’re taking care of that matters to me so much when something You know you’re taking care of