Sport Chek

3245 Cliffe Avenue Bldg. D, Units 2 & 3, Courtenay, BC V9N 2L9, Canada

About Sport Chek

3.8 / 5

from reviews

    Amber Quigley
    -
    November 18, 2023

    I had the best shopping experience today at the Courtenay location. I was shopping for bathing suits for a last minute vacation. The store manager asked if I needed some help, I let her know what I was looking for and she went above and beyond. She went into the back to find pieces in my size and based on the style I was looking for. It felt like a personal shopping experience and it was so appreciated! I wish I could remember her name for a specific shout out. Thank you!

    Lonnie Tkach
    -
    May 02, 2023

    Today I went in to purchase a pair of workout shoes for the gym. The model I wanted (that I have previously purchased) wasn't available on the display. The customer service staff were busy helping other customers, but I was able to catch the attention of one young man once I found a couple of pairs I was interested in. His name is Kash. I was impressed with his knowledge and level of helpfulness. It turned out that, based on my shape of foot, he pursuaded me in a different direction, but he wasn't able to find the right size. Then I started to describe the type of shoe that I had previously purchased, and he was able, right away, to name the brand and model – he said that a shipment just came in that morning and that it would take a while, but he could dig around until he found my size. That's exactly what he did, which took a lot of extra effort on his part – I am really impressed. He could have avoided the extra work by pretending not to know, but instead, he went the extra mile. Kash, thank you – you will go far in this life!

    Zaugg Seargoth
    -
    August 26, 2022

    Terrible service, Went for runners, sat and watched 2 staff members chit chat with each other watching me look around boxes for the right size. Ended up not finding the boxes so took the shoes up to the front checkout and requested the size I was after… the clerk radioed the shoe department to meet me at my pair I was interested in…. So I go back and the 2 employees continued to chit chat and clearly notice me waiting. So I I continue to watch them and hear all about there personal conversation… anyways I took the single shoe back up front a second time as I was walking up front, one of the 2 chit chatters decided to stop the personal conversation and followed me back up to the front. I looked directly at the front staff, placed the single shoe down at the front door and walked out….. good service is hard to find….. sport check you lost a customer, and I will not return to a store that does not care… your money is your vote!

    Hilda Wan
    -
    July 03, 2022

    Went in looking for a pair of runners, selections r pretty good. Staffs were very helpful in the fitting room and shoes department. I got a pair of clearance Nike runners , noticed there is marks all over. ( I understand it's clearance but not sure if that's the reason for clearance or simply lack of sizes) Asked the cashier if they could be discounted further, she didn't say a thing and looked at the manager ( I young lady who has a emotionless facial expression) , manager then said " THAT'S why they r on clearance!!" With an annoyed unkind tone. ( how would I know ? I dont work there ) Working retail and customer service myself for many yrs when I was younger, I know customers aren't always right but responding to a simple retail question with that attitude as a Manager reflects poorly on the company and her work ethic. Shopping date and time : July 2nd around 3pm

    S/T
    -
    March 15, 2023

    I"m giving this 5 stars as I had a bit of a problem today returning some hiking boots. I had no order number as I ordered on line and for some reason I had no Email with an order number. They hummed and hawed and had a couple of upper staff members come to try and figure it all out. There was no way I wanted to keep an item that did not fit me. Finally, I presume, a manager gave me a refund. Yeah! I will be ordering again online to get my right size. Thanks for making it right Sportchek and maybe an order number could be included in or on the package when you receive the item? Just an idea. The staff were friendly and polite.

    Sport Chek

    Our Address

    3245 Cliffe Avenue Bldg. D, Units 2 & 3, Courtenay, BC V9N 2L9, Canada

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