Today our sweet dog needed to see a vet ASAP and our usual clinic is closed until Sept 6. I called MANY clinics this AM and feel so fortunate that the team at Sunrise and Dr. Carly could see our dog and get him the care he needed. Thank you so very much for all you do. We appreciate you!
Unrealistic with treatment for animals who are ageing in place. They did not offer adequate solutions and instead offered extremely expensive and intrusive treatments for an elderly cat, then did not follow up on lab work. Completely different experience when bringing in a new puppy however. Great example of a vet who is driven by profit and not care.
Just moved to Comox with my little dog Finn. They went out of their way to make it a smooth transition. Great front end staff friendly and knowledgeable. Vet assistant very thorough, locum vet did great exam and recommendations for continued care as well as timely follow-up after bloodwork done Thank you all
Phone to get cost on spay and told the exam fee was part of the spay procedure then get a estimate and a fee is added. Can't trust them for what they say on the phone so why would I trust them with my animal. Honor what you say at first!
Last fall fall one of our labs was starting to telling us it was time for him to go. I phoned around to all the clinics in Campbell River & Comox trying to find a veterinarian that would do house calls. Everywhere I called they were not doing house calls, but I could bring him in. We would have to drop him off and they would take him and and put him down, nobody allowed in with him, etc (Covid). Not at all how I want the last day to go for a great friend who has been with us for 15 years, alone and nobody that loves him nearby... When I contacted Sunrise and they said they would be able to come out it was already a great relief. Dr. Ruiz was scheduled for the following week. He brought a nurse with him as well, I apologize for not remembering her name. It was a difficult time for us yet Dr. Ruiz was amazing, caring, respectful as was the lady he brought with him. They gave us time and space to say goodbye as he drifted off. Fast forward a few months and our other 15 year old lab was in the same place, we really hoped she would make Christmas with us and we were grateful that she did. I called Sunrise again and Dr. Ruiz was booked as well as his amazing nurse. Even though we were all having a rough day they were great, just like before. I wish I could remember her name, she was excellent. If you are reading this thank you, thank you, thank you. I have and will continue to refer anyone to Dr. Ruiz & Sunrise.
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