We've had custom foam pieces made here from time to time over the years and always had great service.
On this particular time I called ahead and the call went to voicemail. I chose not to leave a message but to call back in a bit to ask my question. About 5 minutes later my phone rang and it was Phoenix from the Foam Shop calling to say they had a missed call from me. Great service! I asked my question and we decided to go in to see them at the shop with our project. After consulting about the custom add-on they quoted us a fair price and said they would have it done in half an hour.
We went and ran a few errands and when we returned it was not only cut out but also glued in place which was happily more than we expected from the quote!
We were thrilled with the level of friendly customer service we received from Phoenix right from the call back to picking up the finished product!
We'll be back!
Maysyn Gordon
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July 23, 2025
Great service by Phoenix and Cydnee. Came into the store with a unique request and Phoenix was able to figure out a plane for me. They were highly educated and excited to start this project. Will highly recommend this store to anyone looking for foam!
Nicole Litke
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July 28, 2024
I reached out to this company and was corresponding with Phoenix. They were extremely knowledgeable and helpful. The recommendation they gave me turned out to be perfect based on my criteria for a piece of foam to use for car camping. Phoenix definitely knows their stuff!
Gavin Sweet
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January 06, 2024
Bought a dual layer mattress for our trailer which we live in.
Sales person was very knowledgeable, friendly.
Our bed is probably the most comfortable one I’ve ever owned.
Went with latex 3” on top.
I would recommend this place for any mattress or cushion needs.
Thanks!
Mira Davies
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December 09, 2023
Thank you for breathing new life into my couch!
I walked in with one of the cushions and Phoenix immediately went to work measuring and giving me lengthy explanations on the process, the types of foam, most popular buys and approx how long each type of foam might last.
They drew up the bill for all 3 cushions, allowed me to pay a deposit and told me that if their workday allowed it, it would be done same day or next day. They called 4 hours later to say the work was complete and actually exchanged the old foam for the new and recycled the old stuff.
Prompt and wonderful service! I'll definitely be going back for my future foam needs.
Our Address
4877 N Island Hwy, Courtenay, BC V9N 5Y9, Canada
Claim Listing: The Foam Shop Courtenay
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We've had custom foam pieces made here from time to time over the years and always had great service. On this particular time I called ahead and the call went to voicemail. I chose not to leave a message but to call back in a bit to ask my question. About 5 minutes later my phone rang and it was Phoenix from the Foam Shop calling to say they had a missed call from me. Great service! I asked my question and we decided to go in to see them at the shop with our project. After consulting about the custom add-on they quoted us a fair price and said they would have it done in half an hour. We went and ran a few errands and when we returned it was not only cut out but also glued in place which was happily more than we expected from the quote! We were thrilled with the level of friendly customer service we received from Phoenix right from the call back to picking up the finished product! We'll be back!
Great service by Phoenix and Cydnee. Came into the store with a unique request and Phoenix was able to figure out a plane for me. They were highly educated and excited to start this project. Will highly recommend this store to anyone looking for foam!
I reached out to this company and was corresponding with Phoenix. They were extremely knowledgeable and helpful. The recommendation they gave me turned out to be perfect based on my criteria for a piece of foam to use for car camping. Phoenix definitely knows their stuff!
Bought a dual layer mattress for our trailer which we live in. Sales person was very knowledgeable, friendly. Our bed is probably the most comfortable one I’ve ever owned. Went with latex 3” on top. I would recommend this place for any mattress or cushion needs. Thanks!
Thank you for breathing new life into my couch! I walked in with one of the cushions and Phoenix immediately went to work measuring and giving me lengthy explanations on the process, the types of foam, most popular buys and approx how long each type of foam might last. They drew up the bill for all 3 cushions, allowed me to pay a deposit and told me that if their workday allowed it, it would be done same day or next day. They called 4 hours later to say the work was complete and actually exchanged the old foam for the new and recycled the old stuff. Prompt and wonderful service! I'll definitely be going back for my future foam needs.