They keep saying there was a delivery attempt and it is not true because not only I was home the whole day both times, if they had indeed buzzed my unit number I would have gotten the call on my phone and wouldn't have missed it even if I wasn't home! So unless I had a missed call from my building intercom, I always receive my packages. Except from UPS. You never even tried, be honest. This is not the first time this has happened. Very unprofessional.
S Thompson
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July 09, 2025
Wonderful service! I put the shipping label inside the box even though the instructions clearly indicated not to. The customer service rep was so kind because she opened the box, with my permission, took the label out and proceeded to process my shipment. All with a smile on her face. I will definitely use this service location again. Cheers
Kyla H
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February 11, 2026
Worst customer service i have ever experienced in my life. Wallace was extremely rude and condescending.
Maricris Martinez
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July 13, 2025
Please update your operating hours here in google as its time wasting going to your office and it says its close. There’s 2 of us came in in a hot summer sunday to drop our parcels but you guys are closed but in platform it says you’re open.. 😖
Kendra Campbell
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February 05, 2025
Went to return an item. They had a hard time connecting to their printer. Staff was very helpful but took a one time. Had to trust staff to take email hot so they could print it there and trust they would send my name brand winter coat. It was a success.
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2401 Cliffe Ave #6, Courtenay, BC V9N 2L5, Canada
Claim Listing: UPS Access Point location
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They keep saying there was a delivery attempt and it is not true because not only I was home the whole day both times, if they had indeed buzzed my unit number I would have gotten the call on my phone and wouldn't have missed it even if I wasn't home! So unless I had a missed call from my building intercom, I always receive my packages. Except from UPS. You never even tried, be honest. This is not the first time this has happened. Very unprofessional.
Wonderful service! I put the shipping label inside the box even though the instructions clearly indicated not to. The customer service rep was so kind because she opened the box, with my permission, took the label out and proceeded to process my shipment. All with a smile on her face. I will definitely use this service location again. Cheers
Worst customer service i have ever experienced in my life. Wallace was extremely rude and condescending.
Please update your operating hours here in google as its time wasting going to your office and it says its close. There’s 2 of us came in in a hot summer sunday to drop our parcels but you guys are closed but in platform it says you’re open.. 😖
Went to return an item. They had a hard time connecting to their printer. Staff was very helpful but took a one time. Had to trust staff to take email hot so they could print it there and trust they would send my name brand winter coat. It was a success.