Best Wendy's on the island. Burgers and bacon are always hot fries are always hot the staff is super kind and fast. I don't know if the team just really cares or what but this place knocks it out of the park every time.
Darryl Grossauer
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December 31, 2024
Once upon a time, I gave this location a 5 star review cause the food was fresh, the service friendly, and the restaurant was clean.
Fast forward 6 years, and I'm giving it a 1 cause everything has changed.
The last 3 visits I've been served lukewarm meat that's way overcooked and has obviously been on a warming plate for quite some time.
Today, it took 5 minutes of standing at the front calling for help before anyone realized I was there and, when my food arrived, the fries were cold, they were out of most of the options for beverages, and only offered a small drink with my combo. And to make things worse, they were out of hot sauce, they forgot my extra pickles, and the ketchup dispensers were empty.
The staff wasn't so much rude as just unfriendly. They seemed to not know what warmth and customer service looks like and I certainly felt far from welcomed in their space as they chattered away in the kitchen in Hindu.
I'm all for giving a place second chances but this is three terrible visits in a row and I won't be coming back.
***UPDATE: December 30th, 2024.
Same bullshit, different day with these useless people. I don't know why I thought it would be any different but I dropped in here for a quick bite to eat because I was in a hurry and desperate. Another gentleman walked in about 5 minutes before I did as I completed some paperwork in my car. When I walked in he was still standing there at the front desk waiting to be acknowledged. I knocked on the counter and hollered to the people in the back that there were customers waiting and it still took them another 2 full minutes before they even acknowledged us.
At this point, there's nothing left to do but call head office and make a formal complaint because this is some BS. They sit there in the back chatting like it's an Indian social club instead of a job they're paid to do and they're so distracted by their chatter that they don't even do the job well.
Once again, my burger was served from a warming plate and it was definitely on there for quite some time because the cheese was melted but the top of it had time to resolidify. The napkin dispenser was empty, the ketchup dispenser was half full but there were no containers, none of the table tops had been wiped for quite some time as there were crumbs and marks from cups all over them ....the only positive was that the fries were piping hot.
Ricky 913
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October 18, 2024
The kids get Wendy's when I treat myself to Saigon. The food here is pretty good. I really like the many drink options they have at the soda pop fountain. People are friendly and helpful.
thebig K
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December 14, 2024
They inaccurately fulfilled my order by providing regular fries instead of wedged fries and plum sauce instead of sweet and sour sauce. Additionally, the employee's demeanor was discourteous and unhelpful.
kekoma
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October 15, 2024
Opened my drink to find a fly, ordered a bacon poutine and got no bacon despite the 20 minute wait (usually its ready by the time i get to the window) Asked for a straw, and the worked clarified yes when i asked if there was a straw in the bag, but no straw. wasnt busy either.
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Best Wendy's on the island. Burgers and bacon are always hot fries are always hot the staff is super kind and fast. I don't know if the team just really cares or what but this place knocks it out of the park every time.
Once upon a time, I gave this location a 5 star review cause the food was fresh, the service friendly, and the restaurant was clean. Fast forward 6 years, and I'm giving it a 1 cause everything has changed. The last 3 visits I've been served lukewarm meat that's way overcooked and has obviously been on a warming plate for quite some time. Today, it took 5 minutes of standing at the front calling for help before anyone realized I was there and, when my food arrived, the fries were cold, they were out of most of the options for beverages, and only offered a small drink with my combo. And to make things worse, they were out of hot sauce, they forgot my extra pickles, and the ketchup dispensers were empty. The staff wasn't so much rude as just unfriendly. They seemed to not know what warmth and customer service looks like and I certainly felt far from welcomed in their space as they chattered away in the kitchen in Hindu. I'm all for giving a place second chances but this is three terrible visits in a row and I won't be coming back. ***UPDATE: December 30th, 2024. Same bullshit, different day with these useless people. I don't know why I thought it would be any different but I dropped in here for a quick bite to eat because I was in a hurry and desperate. Another gentleman walked in about 5 minutes before I did as I completed some paperwork in my car. When I walked in he was still standing there at the front desk waiting to be acknowledged. I knocked on the counter and hollered to the people in the back that there were customers waiting and it still took them another 2 full minutes before they even acknowledged us. At this point, there's nothing left to do but call head office and make a formal complaint because this is some BS. They sit there in the back chatting like it's an Indian social club instead of a job they're paid to do and they're so distracted by their chatter that they don't even do the job well. Once again, my burger was served from a warming plate and it was definitely on there for quite some time because the cheese was melted but the top of it had time to resolidify. The napkin dispenser was empty, the ketchup dispenser was half full but there were no containers, none of the table tops had been wiped for quite some time as there were crumbs and marks from cups all over them ....the only positive was that the fries were piping hot.
The kids get Wendy's when I treat myself to Saigon. The food here is pretty good. I really like the many drink options they have at the soda pop fountain. People are friendly and helpful.
They inaccurately fulfilled my order by providing regular fries instead of wedged fries and plum sauce instead of sweet and sour sauce. Additionally, the employee's demeanor was discourteous and unhelpful.
Opened my drink to find a fly, ordered a bacon poutine and got no bacon despite the 20 minute wait (usually its ready by the time i get to the window) Asked for a straw, and the worked clarified yes when i asked if there was a straw in the bag, but no straw. wasnt busy either.