I went to an intake interview as two psychiatrists had recommended counseling and support. The intake person was extremely cold right from the beginning. When I told her about the trauma I had experienced in hospital, she replied that a lot of people experience trauma in hospital. This was extremely invalidating. She later told me that I needed to live with suicidal feelings and recommended discussing my trauma with a friend. I had the false hope that I would experience compassion and empathy in the intake interview, but my experience was far from that. This individual even admitted to pushing me to make me feel uncomfortable when that was the opposite of what I needed. The manner in which I was treated in this intake interview was very distressing and I will not go back. Compassion goes a long ways. I hope this person reads this review and possibly approaches people that come in with distressing situations and treats them with the compassion and empathy that they deserve.
After a couple weeks I finally heard back and was offered to be put on a wait list for DBT. I had a counselor there in the past and she was great, hence the one star. It is extremely unfortunate that I was not offered counseling given the extreme distress that I was in and the trauma that I now have to somehow process on my own.
Chris Wells
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September 16, 2024
I went here for mental health help and the counsellors participated in something called gangstalking. Where they had been briefed before my arrival by an unknown surveillance group and made to say things to me that were part of street theatre. A sort of third party messaging system designed to torment your mind.
Hope For The Valley
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June 15, 2024
Despite being the victim of a legitimate crime with documentation from the RCMP, military police and an ex parte restraining order against the perp, a counsellor from this clinic that I talked to ONCE over the phone and had never met in person didn’t believe me and called the psych ward at the hospital telling them I had had a psychotic break because I “believed” I was the victim of a crime. When I asked for a different counsellor I was instead told I was never allowed to use their services again. The staff at this clinic are abusive and unempathetic and the fact that they mainly serve a vulnerable population who really needs help makes me literally sick.
Shannon Clarke
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October 09, 2023
Dr.Hemmerich is an angel on Earth. I honestly don't know where I'd be if it wasn't for her. She's compassionate, understanding and forgiving. I wish more health care providers were like Eva. I think if we had more like her we'd have less deaths from addiction. In the valley. Her nurse Gloria is who you see when you arrive and that woman is just as lovely as the Doc. Always ready woth a smile and a positive attitude. Thanks ladies!!!!
Valerie Griffin
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August 29, 2023
I had a much needed time of one to one support a few weeks ago. I have attended the group classes on Tues. before and found them helpful. Problems are not fixed overnight, but even just being with others makes a difference.
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I went to an intake interview as two psychiatrists had recommended counseling and support. The intake person was extremely cold right from the beginning. When I told her about the trauma I had experienced in hospital, she replied that a lot of people experience trauma in hospital. This was extremely invalidating. She later told me that I needed to live with suicidal feelings and recommended discussing my trauma with a friend. I had the false hope that I would experience compassion and empathy in the intake interview, but my experience was far from that. This individual even admitted to pushing me to make me feel uncomfortable when that was the opposite of what I needed. The manner in which I was treated in this intake interview was very distressing and I will not go back. Compassion goes a long ways. I hope this person reads this review and possibly approaches people that come in with distressing situations and treats them with the compassion and empathy that they deserve. After a couple weeks I finally heard back and was offered to be put on a wait list for DBT. I had a counselor there in the past and she was great, hence the one star. It is extremely unfortunate that I was not offered counseling given the extreme distress that I was in and the trauma that I now have to somehow process on my own.
I went here for mental health help and the counsellors participated in something called gangstalking. Where they had been briefed before my arrival by an unknown surveillance group and made to say things to me that were part of street theatre. A sort of third party messaging system designed to torment your mind.
Despite being the victim of a legitimate crime with documentation from the RCMP, military police and an ex parte restraining order against the perp, a counsellor from this clinic that I talked to ONCE over the phone and had never met in person didn’t believe me and called the psych ward at the hospital telling them I had had a psychotic break because I “believed” I was the victim of a crime. When I asked for a different counsellor I was instead told I was never allowed to use their services again. The staff at this clinic are abusive and unempathetic and the fact that they mainly serve a vulnerable population who really needs help makes me literally sick.
Dr.Hemmerich is an angel on Earth. I honestly don't know where I'd be if it wasn't for her. She's compassionate, understanding and forgiving. I wish more health care providers were like Eva. I think if we had more like her we'd have less deaths from addiction. In the valley. Her nurse Gloria is who you see when you arrive and that woman is just as lovely as the Doc. Always ready woth a smile and a positive attitude. Thanks ladies!!!!
I had a much needed time of one to one support a few weeks ago. I have attended the group classes on Tues. before and found them helpful. Problems are not fixed overnight, but even just being with others makes a difference.